Bilingual Claims Service Representative

Davies

. Review call reports and ensure calls have terminated properly, then forward accurate and complete reports as required .

Posted 11/2/2026full-timeRemote • CanadaJunior💰 CA$35,200 - CA$48,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on insurance claims processing, effective communication in both English and French, and the ability to manage and document customer interactions accurately. Exhibits attention to detail and organizational skills while maintaining a commitment to quality and customer satisfaction.

Highest-signal resume keywords

Bilingual In French And EnglishCustomer Service ExperienceInsurance Industry KnowledgeEffective Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceClaims ProcessingDocumentationDatabase ManagementRoot-Cause Analysis

Soft Skills

Time ManagementOrganizational SkillsTeam PlayerDependabilitySound Judgment

Tools & Technologies

High-Speed InternetComputer SkillsTelephone Skills

Certifications & Qualifications

Post Secondary Education

Industry Keywords

InsuranceService IndustryClaims ManagementCustomer InquiriesService Agreements

About the role

Key responsibilities & impact

Review call reports and ensure calls have terminated properly, then forward accurate and complete reports as required
Provide personalized, high-level customer service to policyholders reporting insurance claims
Document initial loss details and activities
Determine according to protocol whether immediate adjuster attention is required
Arrange dispatch of adjusters or vendor partners when required
Field and answer branch inquiries and administer them to the appropriate area
Maintain a database of service lapse references for root-cause analysis
Report trends and make recommendations to management
Review claim information to determine proper next steps under client guidelines and service agreements

Requirements

What you’ll need

Work remotely anywhere in Canada
High Speed Internet with minimum 50 Mbps download and upload speeds
Shift work on a seven (7) day rotating basis with an 8 hour shift between 7am and 12am
Weekend shifts are mandatory
Fully bilingual in French and English
Full-time availability of 37.5 hours per week
Post secondary education is required
Minimum of 1 year of customer service or administrative experience is required
Knowledge of insurance/service industry or related experience preferred
Strong computer and telephone skills with an aptitude/ability to learn
Effective written and verbal communication skills in English and French
Attention to detail
Strong communication skills
Team player with a strong commitment to quality and customer service
Excellent time management and organizational skills
Pleasant and friendly mannerism
Ability to treat people with respect under all circumstances, instill trust in others, and uphold organizational values
Sound judgment and ability to manage difficult customer situations and respond promptly to customer needs
Ability to adapt to change and unexpected demands
Dependability, ability to follow instructions, take responsibility, and keep commitments

Benefits

Comp & perks

Work-Life Balance & Hybrid/Remote Work Opportunities
E-flex Benefits Program & Wellness Initiatives
Registered Retirement Savings Plan (RRSP) with 2% Match
Training, Career Development, and Employee Recognition Programs
Employee Referral Bonuses
Accommodations available on request for candidates throughout the recruitment and assessment process