Davies

Claims Specialist

• Investigate liability claims to determine coverage, liability, and damages
• Review accident reports, witness statements, medical documentation, and related claim materials
• Conduct interviews with claimants, insureds, witnesses, and other involved parties
• Analyze policy provisions and coverage details to determine claim applicability
• Manage assigned claims from initial report through resolution
• Establish and maintain appropriate claim reserves based on claim exposure
• Evaluate bodily injury, liability exposure, and property damage
• Negotiate settlements with claimants, attorneys, and other involved parties
• Coordinate with defense counsel and assist in litigation management when applicable
• Maintain communication with clients, insureds, claimants, and legal representatives
• Provide updates regarding claim status, strategy, and resolution progress
• Deliver high-quality customer service while managing sensitive claim situations
• Maintain accurate claim documentation in the claims management system
• Ensure claim handling complies with company guidelines, regulatory requirements, and client service standards
• Identify potential fraud indicators and escalate concerns when appropriate
• Manage complex and high-exposure liability claims, including significant bodily injury and litigated claims
• Develop claim strategies and work closely with defense counsel and internal leadership on complex matters
• Serve as a technical resource and mentor to less experienced adjusters
• Assist with training, file reviews, and complex claim consultations

Senior Liability Claims Examiner

• Investigate and settle liability, first-party, and third-party claims
• Initiate investigations of new claims
• Make liability and coverage decisions
• Evaluate and negotiate settlements for collision, specified perils, property damage, and liability losses
• Manage and oversee outside adjusters, appraisers, and experts
• Establish contact with insureds and claimants within established protocols
• Identify coverage issues and escalate them to the supervisor
• Apply liability and coverage principles and state-specific laws and claims regulations
• Research market values for automobiles and heavy equipment and recommend total-loss settlement values
• Summarize claims and recommend disposition for claims exceeding settlement authority
• Respond to intercompany arbitration hearings and department of insurance complaints
• Manage a diary system to review and resolve claims within state compliance guidelines
• Maintain state licensing through continuing education and/or work toward a claims designation
• Handle small claim suits as needed
• Perform other duties assigned by the claims supervisor

Claims Examiner – Liability

Support Engineer

• Help end users migrate to a new domain
• Maintain company computer software and hardware
• Process support requests and retain accountability for incidents until resolution
• Install, configure, and maintain computer workstations and servers in a Microsoft Windows environment
• Install, configure, and maintain peripherals and network hardware
• Document configurations and operating standards and practices
• Implement and monitor security policies
• Perform data backup and recovery
• Perform hardware and software upgrades
• Configure and troubleshoot corporate email using Exchange
• Participate in small- to medium-complexity infrastructure and software projects
• Communicate project progress to IT stakeholders
• Identify project risks, escalate issues to management, and assist with mitigation
• Perform other duties as required
• Work occasional evenings and weekends as required

Technical Support Analyst

• Help end users migrate to a new domain
• Maintain company computer software and hardware
• Process support requests and maintain accountability for incidents until resolved
• Install, configure, and maintain computer workstations and servers in a Microsoft Windows environment
• Install, configure, and maintain peripherals and network hardware
• Document configurations and operating standards and practices
• Implement and monitor security policies
• Perform data backup and recovery
• Perform hardware and software upgrades
• Configure and troubleshoot corporate Exchange email
• Participate in small- to medium-complexity infrastructure/software projects
• Communicate project progress to IT stakeholders
• Identify project risks, escalate issues to management, and assist with mitigation
• Perform other duties as required

Technical Support Analyst, Contract

Adjuster

• Adjust liability claims involving Commercial General Liability, Auto Bodily Injury, and Personal Lines liability
• Promptly contact and follow up with policyholders and claimants
• Investigate claim causes and report timely recommendations to clients
• Identify exposures and recommend reserves and required investigations
• Prepare action plans and negotiate fair and satisfactory settlements
• Provide high-level customer service to clients and insureds throughout the claims process
• Participate in after-hours customer service requirements when required
• Perform assigned duties in compliance with established work standards, policies, and procedures
• Maximize business development opportunities through marketing and timely follow-up
• Support field requests within the Markham area

Liability Adjuster

• Join the growing team as a Liability Adjuster
• Work in a hybrid environment supporting field requests within the Peterborough area
• Actively adjust claims while maximizing business development opportunities
• Market and follow up on opportunities in a timely manner
• Promptly contact and follow up with policyholders and claimants
• Investigate claim causes and report to clients with timely recommendations
• Identify exposures and recommend reserves and required investigations
• Prepare action plans and negotiate fair and satisfactory settlements
• Provide high-level customer service to clients and insured parties throughout the claims process
• Participate in after-hours customer service requirements when required
• Perform assigned duties in compliance with established work standards, policies, and procedures

• Join the growing team as a Liability Adjuster
• Support field requests within the Whitby area in a hybrid environment
• Actively adjust claims
• Maximize business development opportunities through timely marketing and follow-up
• Promptly contact and follow up with policy holders and claimants
• Investigate claim causes and report to clients with timely, solid recommendations
• Identify exposures and recommend reserves
• Recommend investigations required for exposures
• Prepare action plans
• Negotiate fair and satisfactory settlements
• Provide high-level customer service to clients and the insured throughout the claims process
• Participate in and share ownership and responsibility for after-hours customer service requirements when required
• Perform assigned duties in compliance with established work standards, policies, and procedures
• Work with the industry-leading iAdjust software
• Collaborate with local claims support, centralized after-hours support, and business development staff