Claims Service Representative

Davies

. Provide immediate, customer-focused assistance to policyholders reporting insurance claims .

Posted 11/2/2026full-timeRemote • CanadaJunior💰 CA$35,200 - CA$48,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage insurance claims effectively while maintaining attention to detail and organizational excellence. Proficient in communication and capable of adapting to changing demands in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceInsurance Industry KnowledgeEffective Communication SkillsAttention To DetailTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administrative ExperienceClaims DocumentationDatabase ManagementLoss Detail AnalysisReport Generation

Soft Skills

Team PlayerSound JudgmentAdaptabilityProblem-SolvingCommitment To Quality

Tools & Technologies

Computer SkillsTelephone SkillsRemote Work Setup

Industry Keywords

Insurance ClaimsService AgreementsVendor CoordinationCustomer InquiriesRoot-Cause Analysis

About the role

Key responsibilities & impact

Provide immediate, customer-focused assistance to policyholders reporting insurance claims
Document initial loss details and activities
Determine based on protocol whether immediate adjuster attention is required
Coordinate with vendors as required
Review call reports, ensure calls have terminated properly, and forward accurate and complete reports
Provide personalized customer service
Arrange dispatch of adjusters or vendor partners when required
Field and answer branch inquiries and administer them to the appropriate area
Maintain a database of service lapses for root-cause analysis, report trends, and make recommendations to management
Review claim information to determine proper next steps according to client guidelines and service agreements

Requirements

What you’ll need

High Speed Internet with minimum 50 Mbps download and upload speeds for remote work
Post secondary education is required
Minimum of 1 year of customer service or administrative experience is required
Knowledge of insurance/service industry or related experience preferred
Strong computer and telephone skills with an aptitude/ability to learn
Effective communication skills both written and verbal in English
Attention to detail
Team player with a strong commitment to quality and customer service
Excellent time management and organizational skills
Sound judgmental powers; ability to manage difficult customer situations and respond promptly to customer needs
Ability to adapt to change and meet changing demands, delays, or unexpected demands
Ability to work a seven-day rotating shift, including mandatory weekends, with an 8-hour shift between 7am and 12am
Full-time availability for 37.5 hours per week

Benefits

Comp & perks

Work-Life Balance & Hybrid/Remote Work Opportunities
E-flex Benefits Program & Wellness Initiatives
Registered Retirement Savings Plan (RRSP) with 2% Match
Training, Career Development, and Employee Recognition Programs
Employee Referral Bonuses
Accommodations available on request for candidates throughout the recruitment and assessment process