Liability Adjuster

Davies

. Join the growing team as a Liability Adjuster .

Posted 9/18/2026full-timeWhitby • CanadaMid-LevelSenior💰 CA$56,300 - CA$78,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims adjusting with a strong focus on customer service, effective communication, and analytical skills. Proficient in utilizing iAdjust software and Microsoft Office products while adhering to industry standards and regulations.

Highest-signal resume keywords

Claims Adjusting ExperienceAdjuster’s LicenseProficient in Microsoft OfficeEffective Communication SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustingAdvanced Numerical CalculationsInvestigative ReportingNegotiationAction Plan Preparation

Soft Skills

Customer ServiceInterpersonal SkillsConflict ResolutionProactive ApproachFlexibility in Communication

Tools & Technologies

IAdjust SoftwareMicrosoft OutlookMicrosoft WordMicrosoft ExcelOneDrive

Certifications & Qualifications

Adjuster’s LicenseCIP Designation (Pursuing)Ontario LicensingMultijurisdictional Licensing (Asset)

Industry Keywords

Liability AdjusterClaims ProcessBusiness DevelopmentField ExperienceInsurance Industry

About the role

Key responsibilities & impact

Join the growing team as a Liability Adjuster
Support field requests within the Whitby area in a hybrid environment
Actively adjust claims
Maximize business development opportunities through timely marketing and follow-up
Promptly contact and follow up with policy holders and claimants
Investigate claim causes and report to clients with timely, solid recommendations
Identify exposures and recommend reserves
Recommend investigations required for exposures
Prepare action plans
Negotiate fair and satisfactory settlements
Provide high-level customer service to clients and the insured throughout the claims process
Participate in and share ownership and responsibility for after-hours customer service requirements when required
Perform assigned duties in compliance with established work standards, policies, and procedures
Work with the industry-leading iAdjust software
Collaborate with local claims support, centralized after-hours support, and business development staff

Requirements

What you’ll need

Completion of high school education
University degree or post-secondary education related to insurance will be given preference
Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive)
At least 5 years' relevant experience in claims adjusting; field experience is an asset
Ongoing commitment to education and learning
Adjuster’s license, or currently pursuing CIP designation
Ontario licensing is required
Multijurisdictional licensing would be considered an asset
Effective analytical skills, including identification of cause-and-effect dynamics
Able to draw valid conclusions and effectively communicate them
Ability to interpret complex documents of a legal nature
Ability to perform and understand advanced numerical calculations including analysis of comparative information
Excellent communication skills, including listening, interviewing, and negotiating
Must be able to flex style appropriate to audience
Proactive and positive approach to customer service
Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations

Benefits

Comp & perks

Pay-for-Performance Incentives
Work-Life Balance & Hybrid/Remote Work Opportunities
E-flex Benefits Program & Wellness Initiatives
Registered Retirement Savings Plan (RRSP) with 2% Match
Training, Career Development, and Employee Recognition Programs
Reimbursement for Adjusting Licenses and Dues
Employee Referral Bonuses
Employee Perks (access to vendor discount programs)
You will be supported by experienced local claims support, centralized after hours support, and dictation services
Your workload is balanced to ensure you can maintain a high-quality level
You are compensated for your billable hours and other costs
Meaningful financial incentives and career growth opportunities