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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in liability claims adjusting, including Commercial General Liability and Auto Bodily Injury, while providing exceptional customer service and effective communication throughout the claims process. Holds relevant certifications and licenses, with a strong commitment to ongoing education and compliance with industry standards.
Highest-signal resume keywords
Claims AdjustingAdjuster's LicenseMicrosoft Office ProficiencyAnalytical SkillsCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Liability Claims AdjustingNegotiationAdvanced Numerical CalculationsCause-and-Effect AnalysisLegal Document Interpretation
Soft Skills
Effective CommunicationInterpersonal SkillsConflict ResolutionListening SkillsProactive Customer Service
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft OneDrive
Certifications & Qualifications
CIP DesignationOntario LicensingMultijurisdictional Licensing
Industry Keywords
Commercial General LiabilityAuto Bodily InjuryPersonal Lines LiabilityClaims ProcessBusiness Development
About the role
Key responsibilities & impact- Adjust liability claims involving Commercial General Liability, Auto Bodily Injury, and Personal Lines liability
- Promptly contact and follow up with policyholders and claimants
- Investigate claim causes and report timely recommendations to clients
- Identify exposures and recommend reserves and required investigations
- Prepare action plans and negotiate fair and satisfactory settlements
- Provide high-level customer service to clients and insureds throughout the claims process
- Participate in after-hours customer service requirements when required
- Perform assigned duties in compliance with established work standards, policies, and procedures
- Maximize business development opportunities through marketing and timely follow-up
- Support field requests within the Markham area
Requirements
What you’ll need- Completion of high school education
- University degree or post-secondary education related to insurance preferred
- Proficient in Microsoft Office Products (Outlook, Word, Excel, OneDrive)
- At least 5 years' relevant experience in claims adjusting
- Field experience is an asset
- Ongoing commitment to education and learning
- Adjuster’s license, or currently pursuing CIP designation
- Ontario licensing is required
- Multijurisdictional licensing is an asset
- Effective analytical skills, including identification of cause-and-effect dynamics
- Ability to draw valid conclusions and effectively communicate them
- Ability to interpret complex legal documents
- Ability to perform and understand advanced numerical calculations, including comparative information analysis
- Excellent communication, listening, interviewing, and negotiating skills
- Ability to flex communication style appropriately to the audience
- Proactive and positive customer service approach
- Strong interpersonal skills for handling conflict and difficult situations
Benefits
Comp & perks- Pay-for-Performance Incentives
- Work-Life Balance & Hybrid/Remote Work Opportunities
- E-flex Benefits Program & Wellness Initiatives
- Registered Retirement Savings Plan (RRSP) with 2% Match
- Training, Career Development, and Employee Recognition Programs
- Reimbursement for Adjusting Licenses and Dues
- Employee Referral Bonuses
- Employee Perks (access to vendor discount programs)
- Competitive compensation
- Experienced local claims support
- Centralized after-hours support
- Dictation services
- Career growth opportunities
- Compensation for billable hours and other costs
- Balanced workload