Property Claims Supervisor

Davies

. Manage the day-to-day Property desktop adjusting team .

Posted 10/5/2026full-timeMarkham • CanadaSeniorLead💰 CA$80,300 - CA$111,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing Property claims adjusting teams, ensuring quality service delivery, and meeting production targets. Possesses strong leadership skills in training and mentoring staff while effectively handling escalated claims issues.

Highest-signal resume keywords

CIP DesignationClaims Adjusting ExperienceLeadership and MentoringKPI ManagementBilingual French and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustingQuality Assurance ReviewsKPI ManagementCustomer Service ExcellenceConflict ResolutionNegotiation SkillsOrganizational SkillsTechnical Systems ProficiencyAdjuster LicensingProduction Target Management

Soft Skills

Strong Communication SkillsInterpersonal SkillsProactive Customer ServiceAdaptabilityListening Skills

Tools & Technologies

Microsoft Office SuiteClient Claims Systems

Certifications & Qualifications

CIP DesignationAdjuster License

Industry Keywords

Personal LinesCommercial PropertyNational AccountsClaims ManagementPerformance Management

About the role

Key responsibilities & impact

Manage the day-to-day Property desktop adjusting team
Lead and manage staff in the National Accounts business division
Ensure quality and customer service excellence
Support training, development, and technical needs
Manage production and quality targets
Meet or exceed service level agreements for Personal Lines and Commercial clients
Create a high-performance work environment
Manage KPIs including abeyance, cycle time, adjuster billings, claims response times, and interim and final billings
Complete quality assurance reviews
Review operational dashboard KPI targets weekly
Handle escalated complaints and ensure resolution
Provide leadership, guidance, and mentoring to direct reports
Advise on claims matters and technical issues
Conduct individual meetings with adjusters regarding denials and settlements above authority
Participate in recruitment, selection, and staff performance management
Report to the Director, Claims, National Accounts

Requirements

What you’ll need

University degree or combination of education and equivalent business experience
CIP Designation or working towards completion, with relevant CIP courses needed for Adjuster license qualification
Minimum of 7 years’ experience in Personal Lines and Commercial Property claims adjusting
Prior supervisory experience an asset
Fully licensed as an Adjuster in Ontario and multiple provincial jurisdictions except Quebec, or ability to be licensed in those jurisdictions
Strong communication skills, including listening, interviewing, negotiating, and adapting style to the audience
Demonstrated organizational skills and ability to prioritize and manage conflicting priorities
Demonstrated leadership in training and mentoring junior staff and creating a career path
Strong computer skills, including Microsoft Office Suite and ability to learn new technical systems and client claims systems
Proactive and positive approach to customer service
Strong interpersonal skills for handling conflict and difficult situations
Bilingual French and English is an asset

Benefits

Comp & perks

Education fee reimbursement
Mentorship programs
Flex-benefit health and dental plan
Career growth opportunities
Experienced local claims support
Centralized after-hours support
Dictation services
Remote and hybrid work opportunities
E-flex Benefits Program
Wellness Programs
Registered Retirement Savings Plan (RRSP), including a 2% match for full-time employees
Training and Career Development Opportunities
Employee Referral Bonuses
Employee Recognition Program
Employee Perks (access to vendor discount programs)
Reimbursement for Adjusting Licenses and Dues