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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex liability claims, including investigation, negotiation, and compliance with regulatory standards. Proficient in analyzing policy provisions and maintaining effective communication with clients and legal representatives.
Highest-signal resume keywords
Liability Claims HandlingClaims Adjusting LicensesNegotiation SkillsAnalytical SkillsCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationPolicy AnalysisClaim ManagementBodily Injury EvaluationSettlement NegotiationFraud DetectionDocumentation ManagementLitigation ManagementClaim Strategy DevelopmentComplex Claims Handling
Soft Skills
Written CommunicationVerbal CommunicationCollaborationMentoringCustomer Service
Tools & Technologies
Claims Management System
Certifications & Qualifications
AIC DesignationClaims Adjusting Licenses
Industry Keywords
LiabilityCasualty ClaimsRegulatory ComplianceHigh-Severity ClaimsLitigated Claims
About the role
Key responsibilities & impact- Investigate liability claims to determine coverage, liability, and damages
- Review accident reports, witness statements, medical documentation, and related claim materials
- Conduct interviews with claimants, insureds, witnesses, and other involved parties
- Analyze policy provisions and coverage details to determine claim applicability
- Manage assigned claims from initial report through resolution
- Establish and maintain appropriate claim reserves based on claim exposure
- Evaluate bodily injury, liability exposure, and property damage
- Negotiate settlements with claimants, attorneys, and other involved parties
- Coordinate with defense counsel and assist in litigation management when applicable
- Maintain communication with clients, insureds, claimants, and legal representatives
- Provide updates regarding claim status, strategy, and resolution progress
- Deliver high-quality customer service while managing sensitive claim situations
- Maintain accurate claim documentation in the claims management system
- Ensure claim handling complies with company guidelines, regulatory requirements, and client service standards
- Identify potential fraud indicators and escalate concerns when appropriate
- Manage complex and high-exposure liability claims, including significant bodily injury and litigated claims
- Develop claim strategies and work closely with defense counsel and internal leadership on complex matters
- Serve as a technical resource and mentor to less experienced adjusters
- Assist with training, file reviews, and complex claim consultations
Requirements
What you’ll need- High School Diploma or Equivalent required
- 5-7 years of liability or casualty claims handling experience
- Demonstrated experience managing complex, litigated, and high-severity claims
- Must reside in the US
- Claims adjusting licenses as required by jurisdiction
- Strong investigative, analytical, and negotiation skills
- Excellent written and verbal communication abilities
- Ability to manage multiple claims while maintaining quality and service standards
- Ability to work collaboratively with others inside and outside the company
- All prospective employees must pass a background check
- Bachelor's degree is preferred
- AIC designation preferred
Benefits
Comp & perks- Remote working arrangement
- Potential travel to the home office
- Accommodation available on request for candidates with disabilities throughout the recruitment and assessment process