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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft Windows environments, including installation, configuration, and maintenance of workstations and servers. Proficient in Active Directory administration, email management, and troubleshooting hardware and software issues.
Highest-signal resume keywords
Microsoft Windows 11Active Directory AdministrationEmail Administration (Exchange, O365)Troubleshooting Computer HardwareFluency in French and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer Software MaintenanceComputer Hardware MaintenanceData Backup and RecoverySecurity Policy ImplementationNetwork Hardware ConfigurationPeripherals MaintenanceIncident ResolutionImaging Solutions ExposureVPN Software ExperienceProject Risk Identification
Soft Skills
Organizational SkillsPrioritization SkillsInterpersonal SkillsProblem-Solving SkillsCollaborative Skills
Tools & Technologies
Microsoft WindowsExchangeO365VPN Software
Certifications & Qualifications
Post-Secondary IT Diploma/Degree
Industry Keywords
IT SupportInfrastructure ProjectsSupport RequestsConfiguration DocumentationUser Migration
About the role
Key responsibilities & impact- Help end users migrate to a new domain
- Maintain company computer software and hardware
- Process support requests and retain accountability for incidents until resolution
- Install, configure, and maintain computer workstations and servers in a Microsoft Windows environment
- Install, configure, and maintain peripherals and network hardware
- Document configurations and operating standards and practices
- Implement and monitor security policies
- Perform data backup and recovery
- Perform hardware and software upgrades
- Configure and troubleshoot corporate email using Exchange
- Participate in small- to medium-complexity infrastructure and software projects
- Communicate project progress to IT stakeholders
- Identify project risks, escalate issues to management, and assist with mitigation
- Perform other duties as required
- Work occasional evenings and weekends as required
Requirements
What you’ll need- Minimum grade 12 education
- Post-secondary IT diploma/degree preferred
- 0–2 years of related industry experience
- Solid understanding of Microsoft Windows 11
- Active Directory user and group administration
- Experience troubleshooting computer hardware
- Experience with email administration (Exchange, O365) an asset
- Experience with VPN software an asset
- Fluency in French and English required
- Strong English verbal and written communication skills
- Organizational, prioritization, interpersonal, problem-solving, and collaborative skills
- Exposure to imaging solutions
Benefits
Comp & perks- Contract position
- Remote work in Laval, Quebec
- Accommodations available on request for candidates throughout the recruitment and assessment process