Technical Support Analyst, Contract

Davies

. Help end users migrate to a new domain .

Posted 9/30/2026part-timeRemote • CanadaJuniorMid-Level💰 CA$26 - CA$30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Microsoft Windows environments, including installation, configuration, and maintenance of workstations and servers. Proficient in Active Directory administration and email management, with strong communication and problem-solving skills.

Highest-signal resume keywords

Microsoft Windows 11Active Directory AdministrationEmail Administration (Exchange, O365)Troubleshooting Computer HardwareVPN Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer Software MaintenanceComputer Hardware MaintenanceData Backup and RecoverySecurity Policy ImplementationIncident AccountabilityConfiguration DocumentationHardware and Software UpgradesNetwork Hardware MaintenanceWorkstation Installation and ConfigurationProject Risk Identification

Soft Skills

Strong English Communication SkillsOrganizational SkillsPrioritization SkillsInterpersonal SkillsProblem-Solving SkillsCollaborative Skills

Tools & Technologies

Microsoft WindowsExchange EmailO365VPN Software

Certifications & Qualifications

Post-Secondary IT Diploma/Degree

Industry Keywords

IT SupportInfrastructure ProjectsUser MigrationIncident Management

About the role

Key responsibilities & impact

Help end users migrate to a new domain
Maintain company computer software and hardware
Process support requests and maintain accountability for incidents until resolved
Install, configure, and maintain computer workstations and servers in a Microsoft Windows environment
Install, configure, and maintain peripherals and network hardware
Document configurations and operating standards and practices
Implement and monitor security policies
Perform data backup and recovery
Perform hardware and software upgrades
Configure and troubleshoot corporate Exchange email
Participate in small- to medium-complexity infrastructure/software projects
Communicate project progress to IT stakeholders
Identify project risks, escalate issues to management, and assist with mitigation
Perform other duties as required

Requirements

What you’ll need

Minimum grade 12 education
Post-secondary IT diploma/degree preferred
0-2 years of related industry experience
Solid understanding of Microsoft Windows 11
Active Directory user and group administration
Experience troubleshooting computer hardware
Experience with email administration (Exchange, O365) an asset
Experience with VPN software an asset
Strong English verbal and written communication skills
Organizational, prioritization, interpersonal, problem-solving, and collaborative skills
Ability to work occasional evenings and weekends

Benefits

Comp & perks

Competitive compensation: $26-30/hour
Accommodations available on request for candidates throughout the recruitment and assessment process