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Senior Client Relationship Specialist
Davis Wright Tremaine LLP. Coordinate content creation for monthly, quarterly, and annual client team meetings .
About the role
Key responsibilities & impact- Coordinate content creation for monthly, quarterly, and annual client team meetings
- Highlight milestones, successes, improved efficiencies, pro bono projects, and strategic goals
- Gather information from attorneys, practice groups, and business professionals to support client initiatives
- Support relationship teams in identifying client service opportunities and responding to client requests
- Support internal processes related to alternative fee arrangement negotiation
- Build direct relationships with clients’ legal business and operations teams
- Coordinate client events, CLEs, and client engagement activities
- Participate in strategic business development planning, consultation, and execution
- Support lawyers and business development teams in identifying and responding to new-work opportunities
- Coordinate client engagement and business development events, including invite lists, marketing, vendors, and execution
- Assist with client scorecards and performance metrics
- Monitor and help ensure compliance with reporting requirements and outside counsel guidelines
- Distribute client-related information, updates, and action items across client teams
- Support service innovation with legal teams, legal project teams, and staff departments
- Assist with client satisfaction surveys, interviews, and feedback collection
- Share best practices, cross-selling opportunities, and business development opportunities across the firm
Requirements
What you’ll need- 4+ years’ experience in a law firm environment or similar professional services industry
- Client management, operations management, and business development experience preferred
- Bachelor’s degree required
- JD, Master’s degree in Professional Studies, Business Administration, or relevant advanced degree a plus
- Demonstrated understanding of the business of law, including alternative fee arrangements in the service industry
- Understanding of law firm pricing models and economics a plus
- Experience presenting to small groups and decision-makers
- Demonstrated ability to collaborate with and guide decision-makers on strategic decisions
- Ability to handle multiple projects simultaneously with high attention to detail
- Excellent written, verbal, and interpersonal communication skills
- Ability to establish and maintain effective working relationships with clients and firm leadership
- Proficiency with legal technology tools such as matter management, document automation, and/or document review software preferred
- High proficiency with Microsoft Outlook, Excel, Word, and OneNote
- Ability to read and write in English
Benefits
Comp & perks- Choice of health and vision insurance plans
- 2 paid volunteer days for qualifying community service work
- Dental plan
- Fertility and adoption benefit
- Paid sabbatical after 13 years of service
- Tuition reimbursement
- Commuter benefits
- Retirement contribution
- Bonus eligibility for full-time employees
- Optional HSA
- Long term disability insurance
- Telemedicine and virtual short term solution based counseling services
- Life insurance
- Healthcare and Dependent Care Flexible Spending Accounts
- Subsidized backup care and caregiving resources
- 401(k)
- 15 days of vacation per year initially
- 11 days of sick leave per year
- 11 paid holidays each year
- Employee assistance program
- Voluntary accident insurance
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long term care insurance
- Pet insurance
- Commuter and Transit programs
- Hybrid work engagement with three days of remote work and two days in-office
- Opportunities for professional growth and community involvement