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Temporary Business Intake Specialist
Davis Wright Tremaine LLP. Process data entry for new client and new matter requests, ensuring accuracy, compliance, and service-level agreement adherence .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong data entry accuracy and compliance while effectively managing client and matter information. Exhibits excellent communication and customer service skills in a fast-paced office environment.
Highest-signal resume keywords
Data Entry AccuracyStrong Communication SkillsCustomer Service SkillsAttention to DetailMicrosoft Office Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryFilingDocument Management SoftwareTyping 50+ WPMQuality Control
Soft Skills
Interpersonal SkillsProblem SolvingTime ManagementAbility to Work Under PressureCalm Composure in Stressful Situations
Tools & Technologies
Microsoft OfficeDocument Management Software
Certifications & Qualifications
GEDHigh School DiplomaBA/BS Preferred
Industry Keywords
ComplianceService-Level AgreementData Entry StandardsClient-Specific RequirementsAdministrative Tasks
About the role
Key responsibilities & impact- Process data entry for new client and new matter requests, ensuring accuracy, compliance, and service-level agreement adherence
- Audit data entry for new client and new matter requests
- Maintain data-entry standards and compliance with policies and procedures
- Communicate data-entry issues clearly to users and educate them as necessary
- Update client and matter data
- Answer questions from attorneys, legal staff, Accounting, and Information Governance staff
- Contribute to the information bank for client-specific requirements
- Update matters for departing attorneys, including attorney information and matter closures
- Monitor the Business Intake Inbox and fulfill assigned requests
- Update client and matter address and contact information
- Report intake-request status
- Assist with administrative tasks and provide departmental backup
Requirements
What you’ll need- 5+ years’ experience performing general office work, which may include data entry, filing, working with office personnel, or other related duties
- GED or High School Diploma required
- BA/BS or substantial industry work experience preferred
- Strong verbal and written communication skills
- Strong interpersonal skills
- Ability to work in a fast-paced environment
- Strong customer service, analysis, troubleshooting, problem solving, and follow-up skills
- Strong attention to detail and quality control
- Ability to work under pressure and meet deadlines
- Strong time management skills
- Ability to handle stressful situations in a calm, composed manner
- Ability to efficiently produce a high volume of detailed work, including long periods in front of a computer
- Ability to accurately type 50+ wpm
- Experience working with Microsoft Office
- Experience with document management software preferred
Benefits
Comp & perks- Challenging assignments and opportunities for professional growth and community involvement
- First Stop Health Telemedicine with 24/7 consultations covered by the firm
- TELUS Health Employee Assistance Program
- Voluntary Pet Insurance
- Milk Stork virtual lactation consulting, breast milk shipping, and nutritional testing covered by the firm
- Peloton App
- Headspace App
- Paid sick leave accrued at 1 hour per 30 hours worked
- Temporary employees working at least 30 hours per week may be eligible for health insurance with optional HSA
- Dental insurance
- Vision care
- Telemedicine and virtual short term solution based counseling services
- Healthcare and Dependent Care Flexible Spending Accounts
- Employee assistance program
- Reasonable accommodations for disabilities or religious reasons