Desktop Technician 1

Day & Zimmermann

. Provide customer service and daily technical support for business systems, applications, devices, and services .

Posted 11/3/2026full-timeGlen Allen • Virginia • United StatesJunior💰 $61,200 - $91,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and customer service for business systems and devices, with a strong focus on troubleshooting, documentation, and effective communication. Proficient in managing user accounts and maintaining hardware and software configurations.

Highest-signal resume keywords

Technical Support ExperienceCompTIA Security+ CECustomer Service OrientationTroubleshooting SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportUser Account ManagementPC MaintenanceWireless Device AdministrationPerformance TestingConfiguration ManagementTroubleshootingDocumentationIncident ManagementEquipment Installation

Soft Skills

Detail OrientedStrong Organization SkillsTime ManagementInterpersonal SkillsSelf-Motivated

Tools & Technologies

Desktop ServicesConference-Room EquipmentPresentation EquipmentOperating SystemsPeripherals

Certifications & Qualifications

CompTIA Security+ CE

Industry Keywords

Customer ServiceTechnical SupportBusiness SystemsDocumentationIncident Management

About the role

Key responsibilities & impact

Provide customer service and daily technical support for business systems, applications, devices, and services
Stage, install, maintain, performance-test, and tune PCs, wireless devices, peripherals, and operating systems
Create and maintain user accounts
Administer and troubleshoot wireless devices
Document technical solutions
Apply standard images, configurations, and updates to computers and wireless devices
Order, ship, and receive equipment
Monitor the Desktop Services incident/task queue and triage employee calls
Resolve issues or assign them to the appropriate escalation group
Document troubleshooting steps and results
Direct or remotely install and configure approved desktop peripherals and software
Participate in project teams as requested
Create and maintain technical troubleshooting, process, and support documentation
Maintain and proactively check corporate conference-room audiovisual, communication, and presentation equipment

Requirements

What you’ll need

Some college or Technical Training Preferred
1+ years of customer service or technical support experience Required
Ability to obtain and maintain CompTIA Security+ CE
Aptitude to learn and apply new hardware or software technologies
Detail oriented with strong organization and time management skills
Strong verbal and written communication skills
Strong interpersonal skills and ability to explain technical concepts clearly
Strong customer service orientation
Self-motivated, takes initiative, and accepts responsibility
Ability to diagnose technical problems quickly and effectively

Benefits

Comp & perks

Medical/Rx coverage
Dental coverage
Vision coverage
Life insurance
AD&D insurance
Disability insurance
Flexible spending accounts
100% paid maternity leave for up to 12 weeks
Parental leave
Family leave
Other paid time off
Voluntary benefits and discount programs
Pet insurance