Technical Account Manager

Dayshape

. Build strong relationships with customer IT administrators, technical leads, system owners, Resource Management professionals, and other key stakeholders .

Posted 10/14/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $115,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Account Management and Solutions Consulting, with a strong focus on SaaS platforms, resource management, and customer relationship building. Capable of translating business requirements into technical solutions while effectively communicating with stakeholders and managing multiple strategic accounts.

Highest-signal resume keywords

Technical Account ManagementSaaS PlatformsResource ManagementAnalytical Problem-SolvingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce PlanningProject StaffingDatabase ConceptsSQLJavaScriptAPIsData FlowsTechnical DiscoveryConfigurationIntegration

Soft Skills

CommunicationOrganizational SkillsAnalytical Skills

Tools & Technologies

Dayshape SoftwarePSAERPHCMScheduling Solutions

Industry Keywords

Professional ServicesCustomer Health MetricsValue RealizationGovernanceCross-Functional Collaboration

Tech Stack

Tools & technologies

ERPJavaScriptSQL

About the role

Key responsibilities & impact

Build strong relationships with customer IT administrators, technical leads, system owners, Resource Management professionals, and other key stakeholders
Understand customers’ business objectives, operating models, and resource management challenges
Help customers maximize adoption of Dayshape capabilities and best practices
Contribute to strategic account reviews focused on value realization and business outcomes
Identify opportunities to improve resource management maturity and operational efficiency
Participate in account planning, QBRs/EBRs, and customer governance
Partner with Customer Success and the commercial team to surface expansion or product cross-sell opportunities
Serve as a trusted technical advisor for an assigned portfolio of strategic customers
Develop detailed knowledge of customer Dayshape environments, configurations, integrations, data flows, and technical dependencies
Advise on Dayshape configuration, workflows, integrations, upgrades, and environment usage
Facilitate customer health workshops and analyze customer health metrics, adoption trends, and operational data
Support customers through organizational changes, new feature adoption, and evolving operating models
Conduct technical discovery and translate customer requirements into potential solutions
Partner with Customer Success Managers on account strategy, renewal readiness, and risk mitigation
Contribute to customer communities, forums, and knowledge-sharing initiatives
Identify requirements that may benefit from additional Professional Services
Scope consulting, configuration, integration, optimization, and technical engagements with Professional Services
Review recurring support trends to identify underlying technical or configuration issues
Coordinate Dayshape technical resources when specialist expertise is required
Surface customer insights, challenges, and emerging trends
Improve internal understanding of customer workflows, priorities, and business processes
Triage enhancement requests and influence product direction through customer experiences
Provide customer and environment context to Support
Partner with Support on complex issues and help drive longer-term resolutions
Incorporate learnings from significant issues into customers’ technical strategies

Requirements

What you’ll need

Experience in Technical Account Management, Solutions Consulting, or a similar customer-facing technical role
Experience working with complex enterprise SaaS customers
Experience with workforce planning, resource management, project staffing, PSA, ERP, HCM, or scheduling solutions
Strong understanding of SaaS platforms, integrations, APIs, data flows, and enterprise technical environments
Solid understanding of database concepts and data relationships, ideally with some experience using SQL to investigate issues
Basic JavaScript skills for configuring and troubleshooting workflows
Strong analytical and technical problem-solving skills
Ability to translate business requirements into technical solutions
Excellent communication and stakeholder management skills
Ability to communicate effectively with technical stakeholders and senior business leaders
Strong organizational skills and ability to manage multiple strategic customers
Experience working cross-functionally with Customer Success, Support, Product, Engineering, and Sales
Commercial awareness and ability to recognize opportunities for additional services and solutions
Background checks required for the successful candidate
Bonus: Experience working with Dayshape software
Bonus: Understanding of or experience with Resource Management in Professional Services firms
Bonus: Experience supporting accounting, consulting, tax, or advisory firms
Bonus: Familiarity with professional services reporting and customer health metrics
Bonus: Experience driving organizational change, adoption programs, or value realization initiatives
Bonus: A first class degree in Maths, Engineering, or a similar subject

Benefits

Comp & perks

31 days' vacation per year, including public holidays, increasing by 1 day each year to a maximum of 38 days
Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement
Comprehensive medical, dental and vision benefits
Disability and life insurance
401k with employer matching
At least $1,400 per year to spend on professional and personal development
Regular All Hands meeting for inspiration and over-communication
Monthly team events (sometimes in-person, sometimes virtual)
Volunteering time – up to 20 hours a year to participate in volunteer work
Flexible working hours
Remote work in the US
Genuinely nice, smart people to work with, who are excited about growing our company