Dayshape

Solutions Engineer

• Lead workshops with business stakeholders and technical teams to understand current and future processes and existing systems
• Identify technical gaps, document requirements, design solutions, and ensure successful project delivery
• Translate business needs into configuration and data specifications
• Assess current-state and future-state business processes, establish technical solutions, and conduct cost-benefit analyses
• Deliver comprehensive Dayshape product demos to new and prospective customers
• Design and configure complex workflows for customer operational requirements
• Run large onsite UAT sessions and manage issue trackers and tickets
• Work with Product to translate enhancement requests
• Prepare and deliver train-the-trainer customer training
• Work with large, complex data sets
• Support the wider team with technical guidance
• Identify improvements for customers and Dayshape's rollout methodology
• Mentor less experienced team members
• Support Statements of Work by contributing to implementation solutioning
• Focus on 1–2 enterprise customer accounts at a time
• Travel to customer sites as required, anticipating a few days per quarter

Senior Software Implementation Consultant

Product Manager

• Define and evolve the product vision and roadmap for Dayshape’s Tax and high-volume product area
• Develop understanding of how high-volume work is planned, allocated, progressed and delivered
• Identify opportunities across workflow integration, capacity planning, demand management and user experience
• Shape solutions for Tax-specific challenges and reusable value across high-volume service lines
• Balance customer value, market opportunity, business priorities, technical constraints and platform strategy
• Lead discovery with practitioners, engagement managers, resource managers, operational leaders and technology stakeholders
• Run workshops, interviews, research sessions, prototype reviews and usability testing
• Understand variations in operating models across firms and design for flexibility
• Build understanding of enterprise technology landscapes and intersections between workflow, workforce and financial data
• Partner with customer-facing teams to identify recurring needs, pilot opportunities and market signals
• Partner with Engineering and Design to turn customer problems into product initiatives
• Define and prioritise roadmap items with an outcome-focused approach
• Guide initiatives from discovery through validation, delivery, launch and iteration
• Shape experiences across portfolio oversight, work status and flow, scheduling and capacity
• Collaborate on third-party workflow system integrations
• Enable launches and pilots across Customer Success, Sales, Marketing, Support and Professional Services
• Define success measures and evaluate customer and business outcomes
• Use research, product telemetry, customer feedback and commercial evidence to refine priorities
• Communicate roadmap direction, trade-offs, dependencies and uncertainty
• Build feedback loops with pilot customers and partners
• Identify scalable product opportunities from customer-specific needs
• Explore AI and intelligent automation for allocation, workload balancing, exception handling and decision support
• Use AI tools in discovery, analysis, communication and product work
• Help shape human and AI-supported work experiences
• Report to a Group Product Manager and collaborate with Engineering, Design, Customer Success, Professional Services, Sales and Marketing

Senior Software Implementation Consultant

Product Manager – Tax, High Volume