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Commercial Analyst – Insurance Solutions
dbm contact center. Provide commercial service and support via email, chat, and WhatsApp .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to support commercial operations effectively. Proficient in Microsoft Office and capable of training users on platform functionalities while ensuring excellent customer experiences.
Highest-signal resume keywords
Customer Service ExperienceCommercial Operations SupportMicrosoft Office ProficiencyTraining and DevelopmentSurety Bonds Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationProblem-SolvingCollaboration
Industry Keywords
Customer Service CenterSupport TicketsLevel 1 BugsLevel 2 SupportUnderwritingFinanceRegistrationCreditBrokers TrainingCustomer Experience
About the role
Key responsibilities & impact- Provide commercial service and support via email, chat, and WhatsApp
- Contact customers who open support tickets through the Customer Service Center (SAC)
- Support the internal commercial team
- Train brokers on how to use the platform
- Liaise with Underwriting, Finance, Registration, Credit, Squads, and Level 2 Support teams
- Analyze Level 1 bugs and escalate them to Level 2 Support when necessary
- Focus on delivering an excellent customer experience
Requirements
What you’ll need- Currently pursuing or have completed a university degree
- Experience in customer service or commercial operations
- Proficiency in Microsoft Office
- Experience or knowledge in surety bonds is a plus
Benefits
Comp & perks- Bonus: BRL 450.00
- Transportation allowance according to commuting needs
- Meal or food allowance (BRL 24.85 per day, deposited directly onto your benefits card)
- Health insurance after 90 days, with 50% of the cost covered by the company and coverage extended to dependents
- Telemedicine from the first month, with consultations in all specialties and two monthly psychology consultations, extended to dependents
- Dental insurance after 90 days, with several coverage options and coverage extended to dependents
- TotalPass
- Total Care: Employee Assistance Program offering confidential and free psychological, social, legal, and financial support
- Childcare allowance of BRL 350.00 per month for children up to 30 months old, or up to 42 months old for union members
- dbm Discount Club, offering discounts of 10% to 70%
- Discounts of up to 70% at partner universities
- Monthly DIA D team engagement event
- Employee motivation campaigns
- Professional growth plan
- Monthly internal recruitment opportunities