dbm contact center

Insurance

• Provide commercial service and support via email, chat, and WhatsApp
• Contact customers who open support tickets through the Customer Service Center (SAC)
• Support the internal commercial team
• Train brokers on how to use the platform
• Liaise with Underwriting, Finance, Registration, Credit, Squads, and Level 2 Support teams
• Analyze Level 1 bugs and escalate them to Level 2 Support when necessary
• Focus on delivering an excellent customer experience

Commercial Analyst – Insurance Solutions