Technical Support Analyst

DCGROUP Technology Co., Ltd.

. Provide technical and functional support to clients, users, and service providers .

Posted 11/9/2026full-timeNovo Hamburgo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical and functional support to clients, including managing support tickets and delivering training sessions. Proficient in guiding users on system usage while ensuring service quality and user satisfaction.

Highest-signal resume keywords

Customer Service ExperienceSupport Ticket ManagementTechnical Issue ResolutionVerbal And Written Communication SkillsBasic Knowledge Of IT Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ExperienceSupport Ticket LoggingRemote SupportSystem GuidanceTraining Delivery

Soft Skills

EmpathyProactive Problem SolvingClarity In Communication

Tools & Technologies

Web-Based SystemsRemote Access Tools

Industry Keywords

Service QualityUser SatisfactionKnowledge Base Creation

About the role

Key responsibilities & impact

Provide technical and functional support to clients, users, and service providers
Handle inquiries, log requests, provide instructions, and offer support by phone
Resolve technical issues
Monitor and follow up on support requests
Provide remote support
Guide users on how to use the system
Support service providers according to their needs
Manage support tickets
Deliver training sessions
Create support materials and manuals for the knowledge base
Ensure service quality and user satisfaction

Requirements

What you’ll need

Previous customer service experience (by phone, chat, or remotely)
Experience with databases
Strong verbal and written communication skills, with an emphasis on clarity and empathy
Ability to log and manage support tickets in an organized manner
Ability to guide users in the use of systems or platforms
Basic knowledge of IT systems (e.g., web-based systems, remote access, and basic configurations)
Proactive approach to finding solutions and following up on requests through resolution

Benefits

Comp & perks

Meal allowance
Transportation allowance
Hospital health insurance
Dental insurance
Relaxed work environment
8% discount on undergraduate programs at Feevale University
Birthday day off with a R$100 gift card during your birthday month