DCGROUP Technology Co., Ltd.

Support Engineer

• Provide technical and functional support to clients, users, and service providers
• Handle inquiries, log requests, provide instructions, and offer support by phone
• Resolve technical issues
• Monitor and follow up on support requests
• Provide remote support
• Guide users on how to use the system
• Support service providers according to their needs
• Manage support tickets
• Deliver training sessions
• Create support materials and manuals for the knowledge base
• Ensure service quality and user satisfaction

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Technical Support Analyst