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Account Representative
DCM Services. Generate outbound calls and field incoming calls .
Posted 10/2/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing sensitive communications with estates, attorneys, and family representatives while adhering to company policies and maintaining information security. Proficient in negotiating payment arrangements and documenting accounts accurately in a fast-paced, regulated environment.
Highest-signal resume keywords
Licensed Debt CollectorAccount DocumentationPayment NegotiationVerbal and Written CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementPayment Arrangement NegotiationInformation Security ComplianceRegulatory AdherenceComputer Proficiency
Soft Skills
EmpathyProfessional Telephone MannerGoal-Oriented MindsetTeam-OrientedMulti-Tasking
Certifications & Qualifications
High School Diploma or GEDLicensed Debt Collector (or ability to obtain licensure)
Industry Keywords
Outbound CallsIncoming CallsEstate InformationClaim FilingClient-Specific Requirements
About the role
Key responsibilities & impact- Generate outbound calls and field incoming calls
- Adhere to company policies, procedures, and client-specific requirements
- Uphold company information security and privacy responsibilities
- Accurately document accounts
- Negotiate payment arrangements and follow up as needed
- Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing
- Serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives
Requirements
What you’ll need- High School Diploma or GED
- Licensed Debt Collector (or ability to obtain licensure)
- Computer proficiency and the ability to learn new systems
- Goal-oriented mindset with strong organizational skills
- Courteous, empathic, and professional telephone manner
- Strong verbal and written communication skills
- Ability to multi-task effectively in a fast-paced, regulated environment
- Team-oriented with the ability to also work independently
Benefits
Comp & perks- Paid time off, up to 5.85 hours bi-weekly
- Eight paid holidays
- Health, Vision, and Dental Insurance
- 401(k) Matching
- Employee Assistance Program
- Opportunities for advancement
- Competitive wages
- Bonus-eligible role with performance recognition
- Collaborative, supportive team culture