Account Representative

DCM Services

. Generate outbound calls and field incoming calls .

Posted 10/2/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing outbound and inbound calls while adhering to company policies and client-specific requirements. Capable of effectively negotiating payment arrangements and maintaining sensitive communications with estates, attorneys, and family representatives.

Highest-signal resume keywords

Licensed Debt CollectorStrong Verbal Communication SkillsOrganizational SkillsComputer ProficiencyAbility to Multi-task

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathic Telephone MannerProfessional Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Outbound CallsIncoming CallsInformation SecurityAccount DocumentationPayment ArrangementsEstate InformationClaim FilingFast-paced EnvironmentRegulated Environment

About the role

Key responsibilities & impact

Generate outbound calls and field incoming calls
Adhere to company policies, procedures, and client-specific requirements
Uphold company information security and privacy responsibilities
Accurately document accounts
Negotiate payment arrangements and follow up as needed
Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing
Serve as a key point of contact in resolving accounts for deceased individuals
Work sensitively with estates, attorneys, and family representatives

Requirements

What you’ll need

High School Diploma or GED
Licensed Debt Collector (or ability to obtain licensure)
Computer proficiency and the ability to learn new systems
Goal-oriented mindset with strong organizational skills
Courteous, empathic, and professional telephone manner
Strong verbal and written communication skills
Ability to multi-task effectively in a fast-paced, regulated environment
Team-oriented with the ability to also work independently

Benefits

Comp & perks

Paid time off, up to 5.85 hours bi-weekly
Eight paid holidays
Health, Vision, and Dental Insurance
401(k) Matching
Employee Assistance Program
Opportunities for advancement
Competitive wages and great benefits
Bonus-eligible role with performance recognition