Account Representative

DCM Services

. Serve as a key point of contact in resolving accounts for deceased individuals .

Posted 10/2/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing accounts for deceased individuals, including negotiation of payment arrangements and adherence to privacy and security protocols. Proficient in communication and organizational skills to effectively interact with estates, attorneys, and family representatives.

Highest-signal resume keywords

Licensed Debt CollectorAccount DocumentationPayment NegotiationVerbal and Written CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPayment Arrangement NegotiationDocument AccuracyComputer ProficiencyMulti-tasking

Soft Skills

EmpathyProfessional Telephone MannerTeam-orientedGoal-oriented

Certifications & Qualifications

High School DiplomaGEDLicensed Debt Collector

Industry Keywords

Estate ManagementClaims FilingInformation SecurityPrivacy ResponsibilitiesRegulated Environment

About the role

Key responsibilities & impact

Serve as a key point of contact in resolving accounts for deceased individuals
Work sensitively with estates, attorneys, and family representatives
Generate outbound calls and field incoming calls
Adhere to company policies, procedures, and client-specific requirements
Uphold company information security and privacy responsibilities
Accurately document accounts
Negotiate payment arrangements and follow up as needed
Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing

Requirements

What you’ll need

High School Diploma or GED
Licensed Debt Collector (or ability to obtain licensure)
Computer proficiency and the ability to learn new systems
Goal-oriented mindset with strong organizational skills
Courteous, empathic, and professional telephone manner
Strong verbal and written communication skills
Ability to multi-task effectively in a fast-paced, regulated environment
Team-oriented with the ability to also work independently

Benefits

Comp & perks

Paid time off, up to 5.85 hours bi-weekly
Eight paid holidays
Health, Vision, and Dental Insurance
401(k) Matching
Employee Assistance Program
Opportunities for advancement
Competitive wages and great benefits
Bonus-eligible role with performance recognition
Collaborative, supportive team culture in a stable, established company