Project Administrative Associate

DDi

. Execute operational workflows supporting PMO delivery, customer onboarding, assessments, reporting, project coordination, delivery scheduling, LeaderLab administration, quality control, and invoicing .

Posted 10/20/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational workflow execution, project coordination, and quality control while effectively managing data and customer interactions across multiple platforms. Proficient in utilizing tools like Pinpoint, Power BI, and SharePoint to enhance process efficiency and support customer-centric initiatives.

Highest-signal resume keywords

Operational Workflow ExecutionProject CoordinationQuality ControlData ManagementCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementQuality ControlProject CoordinationOperational Workflow ExecutionSchedulingReport GenerationProcess ImprovementDocumentationData AnalysisFeedback Operations

Soft Skills

Strong CommunicationAttention to DetailAdaptabilityTask ManagementOrganizational Skills

Tools & Technologies

PinpointPower BISharePointDynamicsLeaderLabAMSScheduleOnceInternal DDI Platforms

Industry Keywords

PMOCustomer OnboardingImpact EvaluationMulti-Cohort EventsContinuous Process Improvement

About the role

Key responsibilities & impact

Execute operational workflows supporting PMO delivery, customer onboarding, assessments, reporting, project coordination, delivery scheduling, LeaderLab administration, quality control, and invoicing
Manage daily operational intake and mailbox activities for assessments, feedback scheduling, customer and participant questions, workflow triggers, issue routing, and follow-through
Administer assessment and feedback operations through platform setup, launches, reminders, completion tracking, troubleshooting, report generation, quality control, release, and client support
Maintain participant, roster, cohort, prework, assignment-link, configuration, and SharePoint data
Create, quality-check, and distribute STRs, participant reports, heatmaps, evaluation summaries, usage reports, and other customer-ready outputs
Coordinate interviews, feedback sessions, delivery resources, team meetings, implementation calls, and multi-cohort events across time zones
Partner with PMO, RMO, Adjunct, CSM, Consulting, Product, Support, and Technology teams to coordinate readiness and customer experience
Maintain trackers and documentation across programs, accounts, migrations, and implementations; identify dependencies, risks, schedule changes, exceptions, and make-up needs
Support Pinpoint-to-LeaderLab and AOS-to-LeaderLab migrations, new customer projects and integrations, and project transitions
Coordinate Impact Evaluation implementations, including intake, readiness checks, customer follow-up, documentation, reporting inputs, and handoffs
Support user acceptance, delivery readiness, new-product launches, training coordination, post-launch issue tracking, and continuous process improvement
Prepare QBR, usage, GWE, impact-evaluation, participant, session, assessment, and delivery data; create IRFs and provide inputs for invoicing and business reporting
Use Pinpoint, AMS, Power BI, ScheduleOnce, Dynamics, LeaderLab, SharePoint, and internal DDI platforms to execute workflows accurately and efficiently
Monitor workload and recurring commitments and support prioritization through current trackers and weekly check-ins

Requirements

What you’ll need

High attention to detail and ability to manage large volumes of data, scheduling tasks, recurring workflows, and deadline-sensitive deliverables
Experience with Microsoft Office, SharePoint, and scheduling tools such as ScheduleOnce
Adaptability to shifting priorities, multiple programs, complex customer workflows, clustered demand, and evolving responsibilities
Strong communication and follow-through; ability to close loops, coordinate across functions, support customers professionally, and proactively escalate issues
Ability to organize work across multiple accounts, minimize errors, maintain confidentiality, and perform effective quality control
Comfort learning and working in Pinpoint, AMS, Power BI, Dynamics, LeaderLab, SharePoint, and internal DDI platforms
Ability to learn new products and processes quickly and apply documented procedures while identifying process-improvement opportunities
Reliable, proactive, and consistent communication, workflow execution, and follow-through
Calm under pressure with strong task-management, prioritization, and organizational skills
Ability to simplify complexity and maintain clarity in fast-moving, high-volume operational environments
Willingness to learn through PMO Academy, LeaderLab, Sprint cycles, and new-product readiness activities
Ownership, customer centricity, and ability to anticipate needs across PMO, customer, and cross-functional teams
Ability to balance accuracy and speed, recognize dependencies, surface risks early, and protect customer and delivery timelines

Benefits

Comp & perks

Benefits offered by DDI; the posting links to an overview of available benefits
No variable pay