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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client management technologies, device lifecycle management, and basic PowerShell scripting. Proficient in coordinating hardware and software procurement, as well as providing exceptional customer service and technical support.
Highest-signal resume keywords
Client Management TechnologiesPowerShell ScriptingDevice Lifecycle ManagementCompTIA A+ or MCDST CertificationWindows and Macintosh Operating Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Management PlatformsSoftware PackagingApplication DeploymentPatch ManagementTechnical DocumentationTroubleshootingAutomation SolutionsTicket MonitoringProcurement CoordinationDevice Support
Soft Skills
Strong Communication SkillsOrganizational SkillsCustomer Service Skills
Tools & Technologies
Microsoft OfficeSecurity SoftwareIntel Compatible PCsDell ClientsApple ComputersPrinters
Certifications & Qualifications
CompTIA A+Microsoft Certified Desktop Support Technician (MCDST)
Industry Keywords
Enterprise Security ControlsRemote-Site CoordinationLifecycle ManagementTicket QueuesTechnical Support
About the role
Key responsibilities & impact- Administer client management platforms
- Support operating system deployment and lifecycle management
- Maintain client policies and configurations
- Assist in software packaging and application deployment
- Support patch management processes
- Develop basic automation and scripting solutions
- Participate in platform upgrades and modernization initiatives
- Troubleshoot complex client issues
- Maintain technical documentation and standards
- Facilitate ticket monitoring, follow-up, and escalation
- Coordinate remote-site equipment and technology service needs with site contacts, support teams, vendors, and service providers
- Coordinate hardware, software, and subscription procurement, including requirements, approvals, ordering, delivery, and renewal tracking
- Provide regular status updates on assigned initiatives and tickets, including progress, risks, dependencies, and next steps
- Perform other duties as assigned
Requirements
What you’ll need- 3+ years of client support or engineering experience
- Experience with client management technologies
- Basic PowerShell scripting knowledge
- Understanding of device lifecycle management
- Familiarity with enterprise security controls
- Either CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) preferred
- Experience with Intel Compatible PCs and peripherals, Dell clients, Apple computers, and printers
- Experience with Windows and Macintosh operating systems
- Experience with Microsoft Office and security software
- Strong oral and written communications skills
- Experience monitoring ticket queues and coordinating follow-up across technical teams
- Experience coordinating remote-site equipment and technology service needs
- Experience coordinating hardware, software, or subscription procurement and renewal activities
- Strong organizational, documentation, and customer service skills
- Ability to work varying shifts as necessary to support business needs
- Ability to lift and move computer devices up to 50 pounds
- Ability to travel as necessary, up to 10%
- Must pass a pre-employment drug screening
Benefits
Comp & perks- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401k match (50% on the dollar up to 7% of employee contribution)
- Potential commission, bonus or profit sharing
- Potential sign-on bonus, subject to state and local laws, terms and conditions
- Equal Employment Opportunity employer
- Disability accommodations available during application