Dealer Tire

Account Manager

• Manage dealership portfolio to meet and exceed sales and productivity goals across all products
• Assist dealers in maximizing the financial opportunity of the program through customized action plans
• Drive service advisor effectiveness, training, and retail strategies through coaching and training
• Collaborate with Service Managers, Parts Managers, and other dealer stakeholders to determine product screens, inventory levels, and competitive pricing
• Develop and maintain a consistent monthly contact schedule with dealers
• Track all activity and maintain account information in Salesforce
• Maintain knowledge of current industry trends
• Share best practices across the team and dealership network to support continuous improvement
• Serve as a strategic advisor for a Nissan/Infiniti dealership portfolio

Outside Account Manager

Business Analyst

• Develop breadth and depth of knowledge of ERP and other systems and processes in assigned functional areas and products.
• Recommend and develop business process improvements.
• Analyze cross-functional impacts of business and systems processes.
• Identify and recommend process modifications and enhancements with users.
• Document and model current and improved business processes and associated data.
• Document system knowledge and test planning for projects and initiatives.
• Deliver system knowledge to new and existing users.
• Meet with customers and IT Management to discuss, prioritize, and report on application enhancements.
• Keep customers informed of business analysis work progress.
• Support users by reporting issues, responding timely, engaging IT resources, documenting resolutions, analyzing request patterns, and closing tickets.
• Perform root cause analysis and support process and system improvements.
• Provide system knowledge transfer to super users and help desk support.
• Deliver support within response and resolution service levels.
• Develop proficiency in agile project management principles and processes.
• Manage project aspects including stakeholder status updates, issue tracking, escalation and resolution, and documentation updates.
• Document business requirements and develop user acceptance test objectives, plans, and scripts.
• Execute system and user acceptance tests.
• Plan and estimate business analysis work.
• Monitor adherence to business analysis standards and guidelines.
• Meet project quality, schedule, and cost commitments.

Associate

• Design, create and maintain translation maps, application programs, batch scripts and integration points
• Perform system configuration, mapping, testing and management for EDI/Integration-based transactions and processes
• Coordinate with network engineering, application development and database administration to ensure EDI system availability, reliability and scalability
• Research and recommend enhancements for core Integration systems
• Coordinate implementation and communication of EDI and Integration systems, including document receiving, delivery, tracking, process audits, document mapping, service providers and integration points
• Maintain and properly execute EDI-related production and procedures, including development, change requests and enterprise integration projects
• Provide EDI and integration-point customer support to trading partners, business users, service providers and IT staff
• Troubleshoot errors and recommend and implement modifications to improve efficiency, reliability and performance
• Monitor EDI/Integration files and system health; take corrective action and report incidents
• Participate in design/code reviews, unit tests, integrated system tests and user acceptance tests
• Establish and implement policies, procedures and technologies for EDI/Integration system security
• Develop and maintain EDI process documentation, training materials and systems documentation
• Manage project tasks, document scope and requirements, and develop training materials
• Analyze, document and model current and improved business workflow processes
• Document and communicate business requirements to Information Technology staff
• Collaborate on IT projects, audits and controls, trading partner enrollment and ongoing customer/vendor/third-party relationships
• Develop user acceptance test objectives, test plans and test scripts
• Review technical analysis, designs, test scripts and results
• Track requirements and facilitate requirements changes using change management procedures
• Provide timely and accurate time and status reporting

Associate Integration Specialist

• Analyze, prepare, and file assigned Sales & Use Tax returns and other reporting requirements
• Support month-end and quarter-end close activities, including journal entries, reconciliations, and accruals
• Oversee resolution of tax notices and ensure timely follow-up and issue escalation
• Support indirect tax projects involving Voluntary Disclosure Agreements, sales and use tax audits, nexus reviews, account registrations and closures, taxability research, notice resolution, and compliance or remediation projects
• Assist with property tax reporting by preparing supporting schedules
• Compile and maintain documentation for property tax filings, including inventory and tangible personal property details by state
• Support annual tax accruals and account reconciliations
• Assist during tax audits by gathering documentation, preparing responses, and supporting the audit lead
• Develop working relationships with other functional areas
• Prepare business license filings and coordinate with statutory agents
• Assist with computations for miscellaneous tax filings, including gross receipts taxes and commercial activity taxes
• Maintain the tax calendar and departmental tracking documents
• Refine Standard Operating Procedures and lead automation and reporting initiatives using Vertex, Alteryx, and OneStream
• Assist with training junior team members and strengthening tax operational effectiveness
• Perform other duties as assigned

Outside Account Manager

Business Analyst

Associate Integration Specialist

Senior Indirect Tax Analyst