Director of Customer Success

DealHub.io

. Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment .

Posted 9/24/2026full-timeRemote • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Enterprise Customer Success functions within a fast-growing SaaS environment, focusing on complex onboarding and implementation projects while building strong relationships with senior stakeholders. Proven ability to mentor teams and drive operational excellence through strategic planning and execution.

Highest-signal resume keywords

Customer Success LeadershipEnterprise Onboarding Project DeliverySaaS Platform Technical UnderstandingMentoring and Coaching CSMsExecutive Engagement with C-Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise OnboardingImplementation Project ManagementSaaS IntegrationsAPI ManagementData Flow AnalysisRevenue ManagementBilling ProcessesSales MotionsRisk ManagementOperational Execution

Soft Skills

Relationship BuildingMentoringPragmatic Problem SolvingStrategic ThinkingCommunication

Industry Keywords

B2B SaaSCustomer SuccessProfessional ServicesSolutions ConsultingEnterprise Systems

About the role

Key responsibilities & impact

Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment
Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives
Build and maintain trusted relationships with senior stakeholders and executives at customer organizations
Drive operational rigor and execution through clear plans, milestones, risk management, and accountability
Establish and enforce best practices, playbooks, and success frameworks for enterprise customers
Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders
Partner closely with Sales, Product, and Support to ensure a seamless customer experience
Provide executive-level visibility into customer health, risks, escalations, and outcomes
Play an active role in retention, renewals, and expansion for enterprise accounts

Requirements

What you’ll need

4+ years experience leading and mentoring CS or implementation teams
8+ years of experience in Customer Success, Professional Services, Solutions Consulting, or Enterprise Implementations within B2B SaaS
Proven track record delivering complex enterprise onboarding projects
Strong technical understanding of SaaS platforms, integrations, APIs, data flows, and enterprise systems
Experience in revenue, billing or sales motions
Comfortable operating at both strategic and hands-on technical levels
Executive presence and confidence engaging with C-suite stakeholders
Execution-focused, pragmatic, and willing to “get your hands dirty”