DealHub.io

Customer Success Manager

• Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment
• Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives
• Build and maintain trusted relationships with senior stakeholders and executives at customer organizations
• Drive operational rigor and execution through clear plans, milestones, risk management, and accountability
• Establish and enforce best practices, playbooks, and success frameworks for enterprise customers
• Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders
• Partner closely with Sales, Product, and Support to ensure a seamless customer experience
• Provide executive-level visibility into customer health, risks, escalations, and outcomes
• Play an active role in retention, renewals, and expansion for enterprise accounts

Director of Customer Success

Customer Support

• Own and resolve complex, technically ambiguous, and escalated support cases for customers worldwide
• Provide expert-level application support on the DealHub platform
• Diagnose issues across DealHub, CRM systems, and third-party integrations
• Trace root causes across API calls, data synchronization logic, and configuration layers
• Work in a ticket system and communicate with customers through email, phone, and video calls
• Use advanced SQL to investigate data-layer issues, validate hypotheses, and confirm fixes
• Serve as the internal technical reference for other Support Specialists
• Ensure tickets are fully solved with a clear understanding of the underlying cause
• Provide reassurance and high-quality care during technically difficult customer situations

Director of Customer Success

Senior Customer Support Specialist