Senior Customer Support Specialist

DealHub.io

. Own and resolve complex, technically ambiguous, and escalated support cases for customers worldwide .

Posted 9/15/2026full-timeHolon • IsraelSenior💰 ₪20,000 - ₪23,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced expertise in application support for B2B SaaS platforms, particularly in diagnosing and resolving complex issues related to CRM integrations and API behavior. Strong command of SQL and effective communication skills are essential for providing high-quality customer care and technical guidance.

Highest-signal resume keywords

Advanced SQL ProficiencyCRM Integration ExperienceB2B SaaS Support ExpertiseTechnical Problem-SolvingCustomer Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQL QueriesAPI Behavior ReasoningData MappingData Synchronization LogicTechnical SupportIssue DiagnosisConfiguration ManagementTicket System ManagementCRM Systems KnowledgeBusiness Application Familiarity

Soft Skills

Excellent CommunicationCustomer-Oriented ApproachCreative Problem-SolvingTeamworkAbility to Work Under Pressure

Tools & Technologies

DealHub PlatformSalesforceHubSpotThird-Party Integrations

Certifications & Qualifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Information Systems

Industry Keywords

B2B SaaSSupport SpecialistTechnical ReferenceEscalated Support CasesCustomer Care

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own and resolve complex, technically ambiguous, and escalated support cases for customers worldwide
Provide expert-level application support on the DealHub platform
Diagnose issues across DealHub, CRM systems, and third-party integrations
Trace root causes across API calls, data synchronization logic, and configuration layers
Work in a ticket system and communicate with customers through email, phone, and video calls
Use advanced SQL to investigate data-layer issues, validate hypotheses, and confirm fixes
Serve as the internal technical reference for other Support Specialists
Ensure tickets are fully solved with a clear understanding of the underlying cause
Provide reassurance and high-quality care during technically difficult customer situations

Requirements

What you’ll need

Several years of hands-on experience as a Support Specialist in B2B SaaS companies
Demonstrated depth handling the hardest tier of support cases
Advanced, proven experience with CRM integrations and implementations
Ability to reason about API behavior, data mapping, and sync logic
Deep familiarity with business applications and CRM platforms, including Salesforce, HubSpot, and similar platforms
Excellent communication skills and customer-oriented approach under pressure
Bold, ambitious, and results-oriented approach
Structured, creative problem-solving for issues without an obvious playbook
Strong, independent command of SQL queries
Bachelor's degree in a relevant field such as Information Technology or Information Systems
Strong teamwork and ability to serve as a technical resource for others
Fluency in English, written and verbal

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account DealHub.io Website LinkedIn All Job Openings 201 - 500 employees 🤝 B2B ☁️ SaaS B2B
SaaS DealHub. io is a comprehensive quote-to-revenue solution that accelerates sales processes with a low-code commerce engine. Specializing in CPQ (Configure Price Quote), CLM (Contract Lifecycle Management), and billing, DealHub empowers mid-market and enterprise leaders to optimize their sales teams and operations. Its platform integrates various functionalities, including proposal management, contract handling, and subscription management, all centralized in a digital DealRoom to streamline buyer and seller communication, enhancing efficiency in closing deals and revenue generation. Senior Customer Support Specialist 🔥 1 hour ago 🏢🏡 Holon – Hybrid 💵 ₪20k - ₪23k / month ⏰ Full Time 🟠 Senior 💝 Customer Support 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own and resolve complex, technically ambiguous, and escalated support cases for customers worldwide
Provide expert-level application support on the DealHub platform
Diagnose issues across DealHub, CRM systems, and third-party integrations
Trace root causes across API calls, data synchronization logic, and configuration layers
Work in a ticket system and communicate with customers through email, phone, and video calls
Use advanced SQL to investigate data-layer issues, validate hypotheses, and confirm fixes
Serve as the internal technical reference for other Support Specialists
Ensure tickets are fully solved with a clear understanding of the underlying cause
Provide reassurance and high-quality care during technically difficult customer situations 🎯 Requirements
Several years of hands-on experience as a Support Specialist in B2B SaaS companies
Demonstrated depth handling the hardest tier of support cases
Advanced, proven experience with CRM integrations and implementations
Ability to reason about API behavior, data mapping, and sync logic
Deep familiarity with business applications and CRM platforms, including Salesforce, HubSpot, and similar platforms
Excellent communication skills and customer-oriented approach under pressure
Bold, ambitious, and results-oriented approach
Structured, creative problem-solving for issues without an obvious playbook
Strong, independent command of SQL queries
Bachelor's degree in a relevant field such as Information Technology or Information Systems
Strong teamwork and ability to serve as a technical resource for others
Fluency in English, written and verbal Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs