Dearest

Medical Director

• Own clinical quality end to end, with a 10-star patient experience as the standard
• Define quality and patient-experience metrics, including measurement methodology, exclusions, and data sources
• Run continuous quality monitoring across clinical roles and provide weekly findings and recommendations
• Build and maintain coaching systems, rubrics, worked examples, and calibration processes
• Lead advocates, nurses, and care coordinators through team leads, including hiring, onboarding, performance management, and development
• Own staffing models, capacity, caseloads, service levels, and productivity
• Run weekly scorecards, monthly operating reviews, and quarterly target-setting
• Partner with Product and Engineering to embed quality standards into workflows
• Convert recurring quality issues into product requirements
• Drive AI use in call quality assurance, summarization, documentation, and follow-up
• Develop, document, and enforce SOPs for standardized care delivery
• Oversee clinical documentation, care plans, consent, and time tracking for reimbursable programs
• Partner with RCM on clean claims
• Maintain HIPAA and patient-privacy practices
• Partner with the Medical Director on escalation and clinical-judgment protocols
• Monitor patient touchpoints and resolve dropped calls, delayed follow-ups, and missed handoffs
• Design handoffs among advocates, nurses, and physicians
• Instrument and report clinical and quality KPIs across systems of record
• Provide insights to Operations, Product, leadership, and the board

Explore Director of Clinical Operations at Dearest. Review requirements and application details.

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Director of Clinical Operations