Customer Support Representative

DecoPac, Inc.

. Answer inbound customer calls .

Posted 10/10/2026part-timeRemote • Minnesota • United StatesJunior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to effectively communicate and provide support in a remote or office environment. Proficient in CRM systems and capable of making product suggestions to enhance sales while maintaining attention to detail.

Highest-signal resume keywords

Customer Support ExperienceCRM ExperienceBilingual (Spanish)Strong Verbal And Written Communication SkillsInside Or Outside Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order PlacementInvoice AssistanceProduct KnowledgeTyping Speed (30 WPM)Customer Service Practices

Soft Skills

Self-MotivationCollaborationCritical ThinkingProblem SolvingAttention To Detail

Tools & Technologies

CRM SystemDecoPac Marketing Tools

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer ServiceSalesFood SafetyRemote WorkCross-Functional Teams

About the role

Key responsibilities & impact

Answer inbound customer calls
Provide support with order placement and invoice/billing assistance
Make product suggestions according to customer needs to increase sales of specific products/programs
Demonstrate knowledge of DecoPac products and services
Present information using approved DecoPac marketing tools and resources
Accurately record customer activities in the CRM system
Process orders and product requests in a timely and professional manner
Maintain high standards of customer service
Report food safety concerns to the Manager
Perform other duties as assigned
Work Monday–Friday from 12:00 PM to 5:30 PM and every 3rd Saturday from 8:00 AM to 2:00 PM
Work remotely or at the office

Requirements

What you’ll need

1 year experience in a customer support or call center environment
Inside or outside sales experience strongly preferred
CRM experience preferred
Ability to self-motivate and work independently and collaborate within cross-functional teams
Excellent computer knowledge and high aptitude for understanding and utilizing technology within business
High school diploma or equivalent
Knowledge and experience of customer service practices
Bilingual (Spanish) strongly preferred
Strong verbal and written communication skills
Strong critical thinking, problem solving and time management skills
Decision making skills
Ability to type at least 30 wpm
Ability to learn and retain new information and concepts
Strong interpersonal skills
Attention to detail
Ability to sit, talk and/or hear, use hands and fingers, and occasionally stand or walk
Ability to occasionally lift or move up to 10 pounds
Residency in Minnesota is required

Benefits

Comp & perks

Employees working an average of thirty (30) hours or more will be eligible to enroll in a comprehensive benefit package