Customer Success Manager

Deep End Talent Strategies

. Serve as the main point of contact for group practice onboardings, coordinating across locations, stakeholders, and internal teams .

Posted 11/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success within the dental industry, focusing on account management, relationship building, and strategic growth initiatives. Proficient in utilizing data and performance metrics to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Dental Industry ExperienceCustomer Success ManagementAccount Growth StrategiesData-Driven Decision MakingExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Relationship DevelopmentUtilization MonitoringPerformance Metrics AnalysisCustomer Success Playbook Development

Soft Skills

Highly OrganizedAbility to Manage Multiple PrioritiesEntrepreneurial MindsetComfortable with Ambiguity

Tools & Technologies

CRM Software

Industry Keywords

Customer SuccessAccount Health MonitoringCustomer Churn DocumentationStakeholder CoordinationRestorative Workflows

About the role

Key responsibilities & impact

Serve as the main point of contact for group practice onboardings, coordinating across locations, stakeholders, and internal teams
Establish clear 30-, 60-, and 90-day ramp goals
Monitor new account activity and intervene quickly when utilization is below expectations
Help practices incorporate Incisive into their existing restorative and digital workflows
Coordinate with internal teams to address implementation, lab, product, or service barriers
Monitor account health and identify early warning signs of customer risk
Proactively address underutilization, dissatisfaction, service issues, or other barriers
Develop account-specific strategies to recover declining accounts
Lead customer save conversations and escalate significant risks when appropriate
Document reasons for churn, declining utilization, and customer dissatisfaction
Own an assigned portfolio of active customer accounts
Increase utilization and help practices meet or exceed expected lab commitments
Drive adoption of additional product categories and services
Manage straightforward account expansions and partner with leadership or Sales on larger opportunities
Conduct regular account reviews focused on performance, opportunities, and next steps
Track expansion opportunities and follow through consistently
Maintain accurate account information, activity, risks, and opportunities in the CRM
Develop and execute new Customer Success playbooks
Share customer feedback and market insights with Product, Sales, Operations, and leadership

Requirements

What you’ll need

Dental industry experience is required
4+ years of experience in customer success, account management, sales, or another customer-facing role
Experience managing a portfolio of customer accounts
Demonstrated ability to develop lasting customer relationships
Experience addressing dissatisfied or at-risk customers
Ability to identify and pursue account growth opportunities
Comfortable using data and performance metrics to guide customer conversations
Highly organized and able to manage multiple accounts and priorities
Comfortable working independently in a growing company where processes continue to evolve
Excellent written and verbal communication skills
Entrepreneurial and comfortable with ambiguity

Benefits

Comp & perks

Remote-First: Work from anywhere with flexibility to manage your schedule
Unlimited PTO: We trust you to balance work and life without counting days
Growth Opportunity: As an early team member, you'll have opportunities to shape our company and advance as we scale
Culture: Small, fast-growing team that works hard and has fun along the way
Modern Tools: Latest technology and systems to do your job effectively
Competitive Compensation: Base salary plus target bonus and stock options