Sales Support Specialist

DeepL

. Own the Sales Operations support channel in Slack .

Posted 9/17/2026contractAustin • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce and CRM administration, with a strong focus on sales operations and support. Capable of driving issue resolution and maintaining data accuracy to enhance revenue outcomes.

Highest-signal resume keywords

Salesforce AdministrationSales OperationsData Quality ManagementSales Process UnderstandingCustomer Service Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsCRM AdministrationData AccuracyIssue ResolutionSalesforce

Soft Skills

Attention to DetailClear CommunicationOwnershipService Mindset

Tools & Technologies

SlackChargeBeeZuora

Industry Keywords

Sales SupportRevenue OperationsClient SolutionsQuarter-End SupportYear-End Support

About the role

Key responsibilities & impact

Own the Sales Operations support channel in Slack
Answer questions from sales teams and keep the support queue moving
Take requests end to end by diagnosing issues, resolving them where possible, and involving Operations, Salesforce Administration or Finance when needed
Help sellers navigate Salesforce, including opportunities, quotes, accounts and the sales process
Investigate and correct data quality issues before they delay deals
Build documentation and guides enabling sellers to resolve similar issues themselves
Identify recurring issues and flag them to the team for root-cause resolution
Provide extended support at quarter-end and year-end when deal volume peaks
Support the global sales organisation of more than 250 Account Executives, Sales Development Representatives and Customer Success Managers
Collaborate with Marketing, Product and Customer Success teams to deliver tailored client solutions

Requirements

What you’ll need

2-4 years experience in sales support, sales operations, revenue operations or CRM administration
Working knowledge of Salesforce or a comparable CRM
Good understanding of how a sales process runs
Genuine service mindset with clear boundaries
Ownership and ability to drive requests to resolution
Comfortable working conversationally in Slack and managing several threads at once
Strong attention to detail, particularly where data accuracy affects revenue
Excellent written and verbal English
Ability to explain processes clearly
Based in Austin, Texas
Able to work from the Austin office around two days a week
Willing to work extended hours at quarter-end and year-end
Exposure to billing systems such as ChargeBee, Zuora or similar and how they connect to a CRM

Benefits

Comp & perks

Hybrid work schedule with team members coming into the office twice a week
Flexible working hours
Regular in-person team events
Monthly full-day Hack Fridays
30 days of annual leave excluding public holidays
Access to mental health resources
Competitive benefits tailored to the employee's location
Diverse and internationally distributed team
Open communication and regular feedback