Patient Services Representative

Defy Medical

. Communicate with clients, medical assistants, and nurses within the organization .

Posted 10/14/2026full-timeRemote • Florida • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on active listening and problem-solving in a healthcare environment. Proficient in maintaining client privacy in accordance with HIPAA regulations while effectively communicating with patients and staff.

Highest-signal resume keywords

Customer ServiceHIPAA ComplianceActive ListeningVerbal CommunicationMulti-tasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare ExperiencePhone System ManagementEmail CommunicationAppointment SchedulingProblem-solving

Soft Skills

Inter-personal Relationship SkillsWritten CommunicationOrganizational Skills

Tools & Technologies

Computer Programs

Industry Keywords

Florida ResidentHigh School DiplomaAssociates in Healthcare

About the role

Key responsibilities & impact

Communicate with clients, medical assistants, and nurses within the organization
Maintain client and employee privacy in accordance with HIPAA regulations
Explain treatment procedures to patients and provide follow-up education
Answer the multi-line phone system, take appointments, or direct calls to the appropriate department
Answer a high volume of incoming calls
Check voicemails and return customer calls
Maintain daily email communication with patients, vendors, and co-workers
Organize and maintain cleanliness of working areas, supplies, and equipment
Provide customer service, apply problem-solving skills to client complaints, and follow up to ensure satisfaction
Duties, responsibilities, and activities may change at any time with or without notice

Requirements

What you’ll need

Must be a Florida resident to apply
1 + years in healthcare preferred
High School Diploma
Associates in healthcare preferred
Ability to execute active listening and problem-solving skills to provide exceptional customer service
Excellent inter-personal relationship skills and the ability to work with individuals of all levels
Excellent written and verbal communication skills including phone and e-mail etiquette
Ability to effectively learn and utilize multiple computer programs
Ability to prioritize and multi-task
Monday-Friday 10:45am-7:30pm availability

Benefits

Comp & perks

PTO
Paid Holidays
Medical
Dental
Health insurance
Employee Discount on services