Defy Medical

Scheduler

• Communicate with clients, medical assistants, and nurses within the organization
• Maintain client and employee privacy in accordance with HIPAA regulations
• Handle incoming and outgoing patient and/or vendor calls
• Respond to live chats
• Work independently on ancillary tasks
• Organize and process blood work orders and physician schedules
• Manage information input into the computer database
• Check voicemails and return customer calls
• Maintain daily email communication with patients, vendors, and co-workers
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Duties, responsibilities, and activities may change at any time with or without notice

Medical Scheduler

Nurse Practitioner

• Review laboratory results and address critical values
• Provide consultation and treatment for primary care and acute conditions
• Provide consultation and treatment for diabetes mellitus
• Provide consultation and treatment for erectile dysfunction
• Provide consultation and treatment for weight management
• Perform general laboratory review
• Assist staff with reviewing symptoms, history, conditions, and treatment
• Refer patients to other physicians or appropriate resources when needed
• Build rapport with patients through video, messaging, and phone communication
• Enter and maintain appropriate records using the EMR system
• Maintain strict patient confidentiality
• Assist with follow-up care of hormone replacement therapy patients
• Review HRT laboratory results and monitor critical values including H/H, E2, and PSA
• Adjust medications
• Educate patients about nutrition, lifestyle, and stress
• Answer patient questions about medications and care plans
• Assist with HRT diagnoses and care plans
• Assist with peptide therapies and fertility

Men's Health Nurse Practitioner / Physician Assistant

Representative

• Communicating with clients, medical assistants, and nurses within the organization
• Maintain client and employee privacy in accordance with HIPAA regulations
• Explaining treatment procedures to patients and providing follow up education
• Answer multi-line phone system and take appointments or direct calls to the appropriate department
• Answer high volume of incoming calls
• Check voicemails and return customer calls
• Maintain email communication with patients, vendors and co-workers daily
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
• Duties, responsibilities, and activities may change at any time with or without notice

Medical Scheduler

Men's Health Nurse Practitioner / Physician Assistant

Patient Services Representative