Patient Services Representative

Defy Medical

. Communicate with clients, medical assistants, and nurses within the organization .

Posted 11/6/2026full-timeRemote • Florida • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills, including written and verbal proficiency, while effectively managing client interactions and maintaining compliance with HIPAA regulations. Exhibits problem-solving abilities and exceptional customer service skills in a healthcare environment.

Highest-signal resume keywords

HIPAA ComplianceCustomer ServiceActive ListeningProblem-Solving SkillsHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Multi-Line Phone SystemEmail CommunicationAppointment SchedulingOrganizational SkillsComputer Program Utilization

Soft Skills

Inter-Personal Relationship SkillsWritten Communication SkillsVerbal Communication SkillsAbility to Multi-TaskAbility to Prioritize

Certifications & Qualifications

High School Diploma

Industry Keywords

HealthcareClient PrivacyPatient EducationVendor CommunicationCall Management

About the role

Key responsibilities & impact

Communicate with clients, medical assistants, and nurses within the organization
Maintain client and employee privacy in accordance with HIPAA regulations
Explain treatment procedures to patients and provide follow-up education
Answer a multi-line phone system, take appointments, or direct calls to the appropriate department
Answer a high volume of incoming calls
Check voicemails and return customer calls
Maintain daily email communication with patients, vendors, and co-workers
Organize and maintain cleanliness of working areas, supplies, and equipment
Provide customer service, apply problem-solving skills to client complaints, and follow up to ensure satisfaction
Perform duties and responsibilities that may change at any time with or without notice

Requirements

What you’ll need

Must be a Florida resident to apply
1 + years in healthcare preferred
High School Diploma
Ability to execute active listening and problem-solving skills to provide exceptional customer service
Excellent inter-personal relationship skills and the ability to work with individuals of all levels
Excellent written and verbal communication skills including phone and e-mail etiquette
Ability to effectively learn and utilize multiple computer programs
Ability to prioritize and multi-task
Monday-Friday 10:45am-7:30pm availability

Benefits

Comp & perks

PTO
Paid Holidays
Medical
Dental
Health insurance
Employee Discount on services