Patient Services Representative

Defy Medical

. Communicating with clients, medical assistants, and nurses within the organization .

Posted 9/23/2026full-timeRemote • Florida • United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on active listening and problem-solving in a healthcare environment. Proficient in maintaining client privacy in accordance with HIPAA regulations while effectively communicating with patients and team members.

Highest-signal resume keywords

HIPAA ComplianceCustomer ServiceActive ListeningVerbal CommunicationMulti-tasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare ExperienceMulti-line Phone SystemEmail CommunicationAppointment SchedulingProblem Solving

Soft Skills

Inter-personal Relationship SkillsWritten CommunicationOrganizational Skills

Tools & Technologies

Computer Programs

Industry Keywords

Florida ResidentHigh School Diploma

About the role

Key responsibilities & impact

Communicating with clients, medical assistants, and nurses within the organization
Maintain client and employee privacy in accordance with HIPAA regulations
Explaining treatment procedures to patients and providing follow up education
Answer multi-line phone system and take appointments or direct calls to the appropriate department
Answer high volume of incoming calls
Check voicemails and return customer calls
Maintain email communication with patients, vendors and co-workers daily
Organize and maintain cleanliness of working areas, supplies, and equipment
Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
Duties, responsibilities, and activities may change at any time with or without notice

Requirements

What you’ll need

Must be a Florida resident to apply
1 + years in healthcare preferred
High School Diploma
Ability to execute active listening and problem-solving skills to provide exceptional customer service
Excellent inter-personal relationship skills and the ability to work with individuals of all levels
Excellent written and verbal communication skills including phone and e-mail etiquette
Ability to effectively learn and utilize multiple computer programs
Ability to prioritize and multi-task
Monday-Friday 12:15pm-9:00pm availability

Benefits

Comp & perks

PTO
Paid Holidays
Medical
Dental
Health insurance
Employee Discount on services