Crisis Engagement Specialist

Delaware Guidance Services for Children and Youth, Inc.

. Implement the evidence-based Caring Contacts protocol through phone calls, mailers, and electronic communication .

Posted 10/24/2026full-timeWilmington • United StatesJuniorMid-Level💰 $38,984 - $52,742 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and client engagement, particularly in mental health services and crisis intervention. Proficient in coordinating care, advocating for families, and navigating community resources while maintaining cultural competency.

Highest-signal resume keywords

Bachelor’s Degree In Social WorkTwo Years Of Experience In Case ManagementFamiliarity With Delaware’s Behavioral Health SystemsBilingual Spanish-English Language SkillsStrong Teamwork And Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Caring Contacts Protocol ImplementationClient Needs AssessmentCrisis InterventionMental Health Support CoordinationRecord KeepingCase ReportingScheduling Follow-Up AppointmentsCommunity Resource IdentificationInsurance NavigationCultural Competency

Soft Skills

Critical ThinkingProblem-SolvingExcellent Verbal CommunicationExcellent Written CommunicationAbility To Manage High-Stress Situations

Industry Keywords

Mental Health ServicesCrisis ServicesClient-Centered ServicesSupportive OutreachCommunity Agencies LiaisonYouth AdvocacyTrauma UnderstandingDiverse Stakeholder EngagementPost-Discharge EngagementContinuity Of Care

About the role

Key responsibilities & impact

Implement the evidence-based Caring Contacts protocol through phone calls, mailers, and electronic communication
Conduct supportive outreach to discharged clients at designated intervals post-treatment
Engage children and families who decline or disengage from crisis services
Maintain contact with former clients and families to assess needs and provide referrals or follow-up
Serve as the point of contact for post-discharge engagement and continuity of care
Collaborate with internal and external providers to support client care plans
Coordinate services and follow-up by phone and email
Assist with scheduling follow-up appointments and connecting families with mental health support
Liaise between the crisis program, community agencies, schools, and other stakeholders
Advocate for youth and families and ensure culturally competent, client-centered services
Identify community resources, including mental health counseling, housing, and educational support
Help families navigate insurance, legal, educational, and social service systems
Maintain accurate records of client interactions and collateral follow-ups
Prepare regular case updates and reports documenting progress, barriers, and recommendations

Requirements

What you’ll need

Bachelor’s degree in Social Work, Psychology, Sociology, or related field
Two years of experience in case management, preferably in healthcare, mental health services, or crisis intervention programs
Familiarity with Delaware’s behavioral health systems, state regulations, and community resources for children and families
Ability to assess and manage urgent, high-stress situations
Strong teamwork and interpersonal skills with diverse stakeholders
Critical thinking and problem-solving ability in complex, time-sensitive situations
Excellent verbal and written communication skills
Understanding of trauma and mental health issues
Cultural competency when serving diverse youth and families
Ability to work with children and families in crisis
Bilingual Spanish-English language skills are a plus

Benefits

Comp & perks

Sign-on bonus of $4,000
Retention bonus of $1,000
Competitive compensation
Incentive pay for specific roles
Generous paid time off, starting at 44 days of paid leave per year
Up to 6% annual contribution to retirement fund
Free professional development opportunities
Medical, dental, and vision insurance
Life and long-term disability insurance
Flexible work arrangements