Delaware Guidance Services for Children and Youth, Inc.

General

• Implement the evidence-based Caring Contacts protocol through phone calls, mailers, and electronic communication
• Conduct supportive outreach to discharged clients at designated intervals post-treatment
• Engage children and families who decline or disengage from crisis services
• Maintain contact with former clients and families to assess needs and provide referrals or follow-up
• Serve as the point of contact for post-discharge engagement and continuity of care
• Collaborate with internal and external providers to support client care plans
• Coordinate services and follow-up by phone and email
• Assist with scheduling follow-up appointments and connecting families with mental health support
• Liaise between the crisis program, community agencies, schools, and other stakeholders
• Advocate for youth and families and ensure culturally competent, client-centered services
• Identify community resources, including mental health counseling, housing, and educational support
• Help families navigate insurance, legal, educational, and social service systems
• Maintain accurate records of client interactions and collateral follow-ups
• Prepare regular case updates and reports documenting progress, barriers, and recommendations

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Crisis Engagement Specialist