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Deligo

Customer Success Lead

Deligo

. Lead Deligo’s Customer Success function, including team management, priorities, ways of working, and future growth .

Posted 9/15/2026full-timeBudapest • HungarySeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in Customer Success, managing teams and driving improvements in customer operations. Proficient in project management, data analysis, and building scalable processes to enhance customer experiences.

Highest-signal resume keywords
Customer Success LeadershipProject ManagementCross-Functional Team CoordinationData Analysis and Performance MetricsProactive Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ManagementData AnalysisProcess AutomationCustomer Relationship ManagementOperational KPI AnalysisSaaS ExperienceHypercare ManagementAI Tools UtilizationProblem-SolvingB2B Customer Engagement
Soft Skills
Confident CommunicationTeam ManagementAnalytical ThinkingCollaborationOwnership
Tools & Technologies
AI ToolsDashboardsCustomer Success SoftwareProcess Automation Tools
Industry Keywords
ConsultancyService DeliveryImplementationOperationsRetailHospitalityFood ServicePayments TechnologyStartup EnvironmentScale-Up Environment

About the role

Key responsibilities & impact
  • Lead Deligo’s Customer Success function, including team management, priorities, ways of working, and future growth
  • Own the Hypercare journey for newly deployed customer sites and transition them into stable Business as Usual operations
  • Lead, manage, and grow the Customer Success team as the customer portfolio expands
  • Build trusted customer relationships through proactive, clear, and transparent communication
  • Lead customer conversations during complex situations and escalations through resolution
  • Lead improvement projects for underperforming or high-priority sites from investigation through resolution
  • Analyse performance, customer adoption, and operational KPIs to identify improvement priorities
  • Build tooling to make Hypercare and Customer Success more efficient
  • Work closely with the Product team and use AI tools to accelerate work
  • Coordinate cross-functional teams to resolve complex customer and operational challenges
  • Build scalable processes and identify opportunities for automation, tooling, and product enhancements

Requirements

What you’ll need
  • Bachelor’s degree in business, engineering, science or a related field
  • Fluent professional English, both written and verbal, is essential
  • Experience in a customer-facing B2B role within Consultancy, Customer Success, Implementation, Operations, Service Delivery, or a related field
  • Experience owning complex customer projects or operational issues from identification through to resolution
  • Excellent project management skills, with the ability to manage several workstreams and priorities simultaneously
  • Confident and professional communication, including experience handling challenging customer conversations
  • Experience leading and aligning cross-functional teams and stakeholders; direct people-management experience is beneficial but not required
  • Structured and analytical problem-solving, with the ability to use data and customer insights to determine the right actions
  • A strong sense of ownership and the drive to create structure where little exists
  • A hands-on, collaborative approach and comfort working in a fast-changing environment
  • Experience in SaaS, startup or scale-up environments is a bonus
  • Experience in retail, hospitality, food service or payments technology is a bonus
  • Experience with AI or computer vision products is a bonus
  • Experience with Hypercare, dashboards or process automation is a bonus
  • Fluency in French or German is a bonus
  • Legal right to work in Hungary
  • Visa or work permit sponsorship requirements for Hungary must be disclosed

Benefits

Comp & perks
  • Opportunity to join at an early stage, making a visible impact in a fast-scaling startup
  • Real influence on how products and processes evolve, with freedom to innovate
  • Collaborative, creative, and transparent culture where contributions are recognized
  • Spacious, dog-friendly office in the heart of Budapest with great transport, tasty snacks, and vibrant team events
  • High-tech equipment
  • Flexible working hours and hybrid approach
  • Competitive salary