Deligo

DevOps Engineer

• Deploy, configure and update Linux/Jetson and Windows-based systems
• Work with Docker, Docker Compose and infrastructure tooling such as Terraform
• Carry out software and configuration updates across edge devices
• Progressively take on releases for the cloud Recognition Service
• Act as the first engineering escalation point for Customer Support
• Use SSH, logs, monitoring and system state to diagnose production problems
• Resolve common issues and provide findings to senior engineers when needed
• Automate repetitive tasks and improve monitoring, runbooks and deployment processes
• Collaborate with Engineering, Customer Support and Sales
• Communicate technical findings clearly and help colleagues resolve issues
• Progressively take on more independent operational decisions
• Participate in an engineering on-call arrangement

Systems Engineering, DevOps Engineer

Customer Success Manager

• Lead Deligo’s Customer Success function, including team management, priorities, ways of working, and future growth
• Own the Hypercare journey for newly deployed customer sites and transition them into stable Business as Usual operations
• Lead, manage, and grow the Customer Success team as the customer portfolio expands
• Build trusted customer relationships through proactive, clear, and transparent communication
• Lead customer conversations during complex situations and escalations through resolution
• Lead improvement projects for underperforming or high-priority sites from investigation through resolution
• Analyse performance, customer adoption, and operational KPIs to identify improvement priorities
• Build tooling to make Hypercare and Customer Success more efficient
• Work closely with the Product team and use AI tools to accelerate work
• Coordinate cross-functional teams to resolve complex customer and operational challenges
• Build scalable processes and identify opportunities for automation, tooling, and product enhancements

Systems Engineering, DevOps Engineer

Customer Success Lead