Onboarding Manager

Delinea

. Manage multiple customer onboarding and implementation projects from post-sale handoff through go-live and completion .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $66,880 - $83,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer onboarding and implementation projects, with a strong focus on Fastpath Assure capabilities and GRC concepts. Proven ability to collaborate cross-functionally and translate technical requirements into successful business outcomes.

Highest-signal resume keywords

Customer Onboarding ManagementProject Management SkillsFastpath Assure ExperienceGRC Concepts KnowledgeCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingImplementation ManagementProject ManagementAccess Risk AnalysisSoD Rule ConfigurationUser Access ReviewsAudit ReportingTechnical Requirements AnalysisOnboarding Process RefinementData Access Issue Identification

Soft Skills

Excellent Communication SkillsCustomer AdvocacyProblem-SolvingStakeholder EngagementTraining and Education

Tools & Technologies

Fastpath AssureMicrosoft Dynamics 365OracleSAPNetSuiteSage IntacctWorkday

Certifications & Qualifications

PMPCAPM

Industry Keywords

SaaSSecurity SoftwareCompliance SoftwareGRCSegregation of DutiesAccess CertificationsIT General Controls

Tech Stack

Tools & technologies

OraclePMP

About the role

Key responsibilities & impact

Manage multiple customer onboarding and implementation projects from post-sale handoff through go-live and completion
Lead kickoff meetings, recurring customer check-ins, product training sessions, and implementation status calls
Cover Fastpath Assure capabilities including SoD rule configuration, access risk analysis, user access reviews, and audit reporting
Develop onboarding plans, timelines, milestones, and success criteria based on customer objectives, applications, and technical requirements
Serve as the primary customer contact throughout implementation
Partner with Sales, Professional Services, Customer Success, Support, Product, and Engineering for coordinated delivery
Identify implementation risks, roadblocks, dependencies, connectivity issues, ruleset customization needs, and data access issues
Educate customers on Fastpath Assure functionality, workflows, and best practices
Track onboarding progress, customer engagement, implementation health, and time-to-value metrics
Advocate internally for customer needs and provide product and process feedback
Refine onboarding processes and playbooks to improve efficiency, scalability, satisfaction, and adoption
Transition customers into their long-term Customer Success relationship

Requirements

What you’ll need

3+ years of experience in customer onboarding, implementation, or project management
Experience in a SaaS, security, or compliance software environment ideally
Knowledge of GRC concepts, including segregation of duties, access certifications, or IT general controls preferred
Experience with Fastpath Assure or similar access governance tools is a plus
Familiarity with Microsoft Dynamics 365, Oracle, SAP, NetSuite, Sage Intacct, and Workday
Strong project management skills
Excellent verbal and written communication skills
Ability to translate technical configuration work into business outcomes
Ability to work cross-functionally across Sales, Professional Services, Customer Success, Support, Product, and Engineering
PMP, CAPM, or similar project management certification is a plus but not required
Bachelor's degree in Business, Information Systems, Accounting, or related field, or equivalent practical experience
Successful completion of a comprehensive criminal background check
Verification of education and employment upon conditional offer

Benefits

Comp & perks

Meaningful bonus program
Healthcare insurance
Pension/retirement matching
Comprehensive life insurance
Employee assistance program
Time off plans
Paid company holidays
Career progression
Culture of innovation
Remote work arrangement