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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Privilege Access Management solutions, including Microsoft Active Directory and IaaS providers like Azure or Amazon. Proven ability to manage customer relationships, deliver technical solutions, and ensure compliance with security standards such as PCI, SOX, and GLBA.
Highest-signal resume keywords
Privilege Access Management SolutionsMicrosoft Active Directory AdministrationIaaS Provider ExpertiseStrong Communication SkillsCompliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Windows Server AdministrationUNIX AdministrationScripting Languages (Perl, PowerShell)Cloud Solutions ExperienceTechnical Issue ResolutionProject ManagementDocumentation SkillsCustomer Health MonitoringSoftware ConfigurationSecurity Vulnerability Tracking
Soft Skills
Customer Relationship ManagementProblem-SolvingOrganizational SkillsInterpersonal SkillsAdaptability
Tools & Technologies
Delinea Privilege Access ServicesCyberArkBeyondTrustMicrosoft AzureAmazon Web Services
Industry Keywords
PCI ComplianceSOX ComplianceGLBA ComplianceInfrastructure SecurityAccess Management
Tech Stack
Tools & technologiesAzureCloudLinuxPerlUnix
About the role
Key responsibilities & impact- Serve as a technical subject matter expert for Delinea’s Privilege Access services and product offerings
- Act as the customer trusted advisor for solution deployment, obstacle resolution and maximizing customer investment
- Monitor customer health and communicate results with regional sales, support and renewals teams
- Deliver remote services including software configuration, onboarding and training
- Resolve high-priority issues impacting customer service delivery
- Track bugs, product releases and security vulnerabilities and proactively notify customers
- Advocate for customer interests with Delinea Engineering and Product Management
- Conduct review sessions validating plans, configurations and designs
- Document customer environment details for Support and Engineering teams
- Coordinate and oversee the Early Beta Access program, including testing and validation
- Travel primarily in North America to customer facilities for Quarterly Business Reviews and solution assessments, subject to restrictions
- Maintain customer performance measured through satisfaction surveys
- Build internal relationships to influence functional groups and resolve customer issues
- Develop and present executive-facing reports with situational updates, analysis and escalation themes
Requirements
What you’ll need- 6+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
- Understanding of applications, infrastructure and processes used in large organizations that are typically integrated with Privilege Access Management solutions
- Previous experience with Delinea or other Privilege Access Service solutions such as CyberArk or BeyondTrust is a plus
- Experience leading large, transformational technology projects that cross typical enterprise silos
- Experience addressing significant technical challenges with minimal supervision or guidance
- Ability to plan, organize, and prioritize multiple projects and responsibilities weekly
- Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at director level
- Ability to quickly and proficiently understand and absorb new information
- Prior success delivering objectives consistently and professionally through expected and unforeseen challenges
- Strong written and verbal communication skills in a professional setting, with ability to articulate complex operations to technical audiences
- Ability to construct clear and concise documentation identifying current operational procedures and proposed modifications
- Microsoft Active Directory administration and design experience
- Microsoft Windows Server administration and engineering experience
- Expertise with at least one major IaaS provider such as Microsoft Azure or Amazon
- UNIX and/or Linux administration experience in large organizations
- Experience with cloud or as-a-service solutions
- Strong compliance knowledge including PCI, SOX and GLBA as related to infrastructure security and access management
- Working knowledge of UNIX authentication and authorization management, PAM, NSS and Kerberos
- Experience with other PAS solutions such as BeyondTrust or CyberArk
- Demonstrated capabilities with scripting languages such as Perl and PowerShell
- Criminal background check, education verification and employment verification required upon conditional offer
Benefits
Comp & perks- Meaningful work and a culture of innovation
- Great career progression
- Meaningful bonus program
- Healthcare insurance
- Pension/retirement matching
- Comprehensive life insurance
- Employee assistance program
- Time off plans
- Paid company holidays