Head of Customer Delivery

Deliverect

. Own and direct Deliverect's highest-visibility, highest-complexity Enterprise implementation projects across North America and Latin America from kickoff through stabilization .

Posted 9/21/2026full-timeNew York City • New York • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-complexity enterprise implementation projects, with a focus on technical integration, stakeholder management, and risk mitigation. Proficient in leveraging AI-driven automation tools to enhance delivery efficiency and customer satisfaction.

Highest-signal resume keywords

Technical ImplementationStakeholder ManagementAPI IntegrationCross-Functional LeadershipProgram Governance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical ImplementationAPI IntegrationMulti-Party Software EnvironmentsEnterprise Platform RolloutsRisk Management Frameworks

Soft Skills

Cross-Functional LeadershipPersuasion SkillsWritten CommunicationVerbal Communication

Tools & Technologies

AI-Driven Automation ToolsPOS SystemsOnline Ordering PlatformsKitchen Operations

Certifications & Qualifications

PMPPRINCE2Agile

Industry Keywords

Restaurant TechnologyFood DeliveryHospitality TechnologyThird-Party Delivery Integrations

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own and direct Deliverect's highest-visibility, highest-complexity Enterprise implementation projects across North America and Latin America from kickoff through stabilization
Serve as the primary delivery authority and manage senior executive stakeholders
Design, standardize, and continuously refine Mid-Market and Enterprise onboarding motions
Establish repeatable playbooks, staffing models, and proactive risk-management frameworks across the Americas
Spearhead adoption of AI-driven automation tools and workflows within the delivery lifecycle
Reduce repetitive manual tasks and time-to-value while enabling focus on complex integration engineering
Act as the final senior escalation leader for high-risk projects
Unblock stalled integrations, resolve partner friction involving POS, payment, and logistics, and restore customer trust
Build cross-functional alignment across Product, Engineering, Support, Sales, and Partnerships
Resolve complex technical blockers and establish internal escalation channels
Provide executive leadership with data-driven visibility into delivery health, project forecasts, and risk metrics across the Americas
Lead the Implementation & Consultation team in delivering seamless technical integration plans, ongoing support, and customer customization

Requirements

What you’ll need

Bachelor’s degree in Business, Information Technology, Computer Science, or equivalent work experience
4+ years of hands-on experience in technical implementation, professional services, customer delivery, or technical program management
Proven track record driving large-scale, multi-party enterprise platform rollouts
Deep domain experience in restaurant, food delivery, or hospitality technology, including POS systems, online ordering platforms, kitchen operations, and third-party delivery integrations
Experience establishing program governance and managing executive C-suite stakeholders during high-stakes implementations or critical escalations
Strong technical fluency in APIs, integrations, and multi-party software environments
Excellent cross-functional leadership and persuasion skills
Exceptional written and verbal communication skills in English
Professional fluency in Spanish highly preferred
Willingness and ability to travel across the Americas as needed
Prior background in top-tier technology or management consulting or experience scaling delivery operations within a high-growth SaaS scale-up strongly preferred
PMP, PRINCE2, Agile, or equivalent program management certifications are a plus
Legal right to work in the country where the role is based
Certain roles may require a background check

Benefits

Comp & perks

Dedicated learning budget
Regionally tailored compensation and benefits packages
Flexible work schedule
Hybrid work: 2 days from home
Diverse and inclusive workplace
Background check as applicable
Accommodation or support during recruitment for disabilities