Deliverect

Manager

• Own and execute the UK & Ireland strategy, covering commercial growth, customer satisfaction, partnerships and market development
• Lead teams across New Business, Account Management and Partnerships, setting clear priorities and driving performance
• Lead major enterprise opportunities, RFPs and tenders across restaurant, QSR, grocery, convenience and retail
• Build strong relationships with key customers, driving retention, satisfaction and account growth
• Develop Deliverect’s partner ecosystem, including POS providers, technology partners, delivery platforms and other strategic partners
• Support proposition development, commercial negotiations and deal closure in key opportunities
• Own regional pipeline, forecasting, account planning and customer performance
• Collaborate with Product, Marketing, Solutions Engineering, Implementation, Customer Success, Finance and Legal
• Use customer, partner and market feedback to shape product and go-to-market strategy
• Provide visible leadership within the London office, including regular UK & Ireland All Hands sessions and broader team alignment
• Coach and develop the regional commercial team, creating clear ownership and accountability
• Represent Deliverect at key customer, partner and industry engagements
• Travel across the UK & Ireland, alongside occasional international travel

General Manager

Head of Department

• Own and direct Deliverect's highest-visibility, highest-complexity Enterprise implementation projects across North America and Latin America from kickoff through stabilization
• Serve as the primary delivery authority and manage senior executive stakeholders
• Design, standardize, and continuously refine Mid-Market and Enterprise onboarding motions
• Establish repeatable playbooks, staffing models, and proactive risk-management frameworks across the Americas
• Spearhead adoption of AI-driven automation tools and workflows within the delivery lifecycle
• Reduce repetitive manual tasks and time-to-value while enabling focus on complex integration engineering
• Act as the final senior escalation leader for high-risk projects
• Unblock stalled integrations, resolve partner friction involving POS, payment, and logistics, and restore customer trust
• Build cross-functional alignment across Product, Engineering, Support, Sales, and Partnerships
• Resolve complex technical blockers and establish internal escalation channels
• Provide executive leadership with data-driven visibility into delivery health, project forecasts, and risk metrics across the Americas
• Lead the Implementation & Consultation team in delivering seamless technical integration plans, ongoing support, and customer customization

Head of Customer Delivery

Product Designer

• Own and elevate the guest-facing ordering experience across thousands of global restaurant locations
• Set the multi-quarter design vision and end-to-end guest experience across attract screen, menu browsing, customization, upsell, checkout, payment hand-off, confirmation, and edge states
• Define and own the Kiosk guest product roadmap
• Drive guest-funnel metrics including order completion rate, time-to-order, attach rate, average ticket size, and abandonment points
• Synthesize behavioral data, restaurant visits, support insights, and competitive teardowns into prioritized product briefs and sequencing decisions
• Build high-fidelity interactive and code-based prototypes and validate flows with real guests
• Deliver detailed design-to-code specifications covering tokens, states, motion, and accessibility
• Conduct design QA on staging builds
• Architect and govern a multi-tenant Kiosk white-label design system across restaurant brands, hardware types, assets, and internationalization requirements
• Use AI tools to accelerate research, specification writing, ideation, and delivery
• Lead cross-functional decisions with engineers, product managers, and commercial leads across global regions
• Mentor peer designers through pairing and critique

Senior Product Designer

Account Manager

• Own the full lifecycle of contract renewals
• Identify upsell and cross-sell opportunities
• Drive expansion paths to achieve revenue targets and increase customer lifetime value
• Act as the main point of contact for assigned customers
• Gather customer requirements and pain points
• Advocate internally by collaborating with Product, Legal, Finance, Sales, and Support teams
• Build foundational relationships with assigned customers through regular communication and engagement
• Understand customer business models, pain points, and success metrics
• Support preparation and execution of quarterly business reviews alongside senior Account Managers
• Relay customer feedback and requirements internally and communicate solutions back to customers
• Support customer projects and feature demonstrations
• Deliver post-sales support and help customers maximize the value of the Deliverect platform

General Manager

Head of Customer Delivery

Senior Product Designer

Junior Account Manager