Implementation Consultant

Deliverect

. Lead multiple implementation projects, managing timelines and client expectations .

Posted 10/15/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex SaaS platform implementations, integrating APIs, and configuring client-specific solutions. Strong ability to collaborate across teams and provide exceptional customer support while improving implementation workflows.

Highest-signal resume keywords

SaaS Implementation ManagementAPI ProficiencyPostman for API TestingProject Management Tools (JIRA, Asana)Customer Service Commitment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ImplementationData ManagementIntegrationsTroubleshootingPOS SystemsOnline Ordering PlatformsClient TrainingComplex Problem DiagnosisSoftware ImplementationFluency in English

Soft Skills

Interpersonal SkillsCommunication SkillsCustomer Needs Anticipation

Tools & Technologies

PostmanJIRAAsanaHubSpotZendesk

Industry Keywords

SaaS IndustryFood and Beverage IndustryClient-Specific ConfigurationImplementation WorkflowsProfessional Services

About the role

Key responsibilities & impact

Lead multiple implementation projects, managing timelines and client expectations
Collaborate with Sales, Customer Success, and Engineering teams to ensure successful project delivery
Configure the Deliverect platform for client-specific needs
Integrate POS systems, online ordering platforms, and third-party applications
Use Postman for API testing and troubleshooting
Conduct client and partner training sessions
Provide hands-on support during and after implementation
Diagnose and resolve technical issues during implementation
Escalate complex problems to Engineering or Product teams and ensure timely resolution
Communicate client feedback to Product and Engineering teams
Influence platform enhancements and ensure smooth handoff to Customer Success
Improve implementation workflows and streamline processes
Share insights with the Professional Services team and contribute to platform development

Requirements

What you’ll need

3–5 years of experience in technical implementation or customer support roles within the SaaS industry
Proven track record of managing complex software implementations for mid-market or enterprise clients
Experience leading SaaS platform implementations for large-scale clients
Proficiency working with APIs, data management, and integrations
Familiarity with Postman for API testing is essential
Experience with POS systems and online ordering platforms, particularly in the food and beverage industry, is a strong advantage
Skilled in project management tools such as JIRA and Asana
Experience with CRM platforms such as HubSpot
Experience with ticketing systems such as Zendesk
Strong interpersonal and communication skills with technical and non-technical stakeholders
Fluency in English required
Proficiency in additional languages is a strong asset
Strong customer service commitment and ability to anticipate customer needs
Excellent troubleshooting skills
Legal right to work in Mexico; relocation or travel financial assistance is unavailable
May be required to pass a background check

Benefits

Comp & perks

Dedicated learning budget
Regionally tailored compensation and benefits packages
Flexible work schedule
Hybrid work arrangement with 2 days from home
Inclusive workplace and equal opportunities
Disability accommodations and recruitment support