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Client Account Manager, Freight Forwarding
Delmar International Inc.. Report to the Director . Support the ongoing development and retention of existing and prospective Delmar customers . Maintain strong written and verbal communication with clients . Identify client needs, solve
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and supply chain processes, with a strong focus on account growth strategies and compliance with industry regulations. Proficient in problem-solving and communication to effectively address client needs and enhance service delivery.
Highest-signal resume keywords
Sales Experience In 3PL Freight ForwardingCustomer Relationship ManagementSupply Chain Process FacilitationFluency In Spoken ItalianContract Negotiation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Growth StrategiesForecast Accuracy ImprovementInventory OptimizationService-Level Agreement ManagementSupply Chain Risk Identification
Soft Skills
Excellent Communication SkillsProblem-Solving SkillsRelationship BuildingActive Listening
Tools & Technologies
Sales & Operations Planning (SOP)Customer Service Platforms
Industry Keywords
3PL Freight ForwardingOcean Service OfferingsAir Service OfferingsGround BrokerageWarehousing
About the role
Key responsibilities & impact- Report to the Director
- Support the ongoing development and retention of existing and prospective Delmar customers
- Maintain strong written and verbal communication with clients
- Identify client needs, solve problems, respond to inquiries, and proactively offer solutions, insights, and recommendations
- Upsell and cross-sell Delmar’s services
- Maintain and retain a dedicated book of business
- Act as the main point of contact for assigned accounts
- Build and maintain relationships with key stakeholders
- Understand customer business objectives, challenges, and supply chain requirements
- Conduct regular business reviews and performance meetings
- Monitor customer demand patterns and forecasts
- Manage exceptions and urgent customer requests
- Collaborate with origin offices, procurement, and customer service teams
- Align internal operations with customer expectations
- Facilitate supply chain processes from order to delivery
- Identify supply chain risks and resolve delivery delays, inventory shortages, transportation issues, and service disruptions
- Lead cross-functional teams and communicate recovery plans and timelines
- Identify opportunities to grow existing accounts
- Support contract renewals and negotiations
- Promote new products, services, and supply chain solutions
- Develop account growth strategies
- Review customer forecasts and demand trends
- Support Sales & Operations Planning (SOP) processes
- Improve forecast accuracy and inventory optimization with customers
- Manage service-level agreements (SLAs)
- Ensure contractual obligations are met
- Monitor compliance with customer requirements and industry regulations
Requirements
What you’ll need- Minimum 2 years of sales or operations experience in the 3PL Freight Forwarding environment
- Experience in Ocean, Air, Ground, Brokerage or Warehousing considered an asset
- Bachelor's degree considered an asset
- Knowledge of current air and ocean service offerings for transatlantic shipments to the United States and Canada considered an asset
- Fluency in spoken Italian required to support Italian-speaking clients and business partners
- Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts
- Ability to probe the right questions, listen carefully and understand customer’s needs
- Proven problem-solving skills
- Excellent communication skills
Benefits
Comp & perks- Competitive compensation
- Comprehensive health and dental care
- Balance between work and home life
- Opportunities for professional development and career growth
- Travel may be required