Delmar International Inc.

Associate

• Report directly to the Manager, Post Entry Services
• File claims with CBP on behalf of importers, including Post Summary Corrections, Formal Protests, 520(d) Protests, Requests for Information (CF28/29), and additional assignments from the manager
• Track filed claims to ensure they are actioned by CBP according to the claim requested

Associate, Post Entry Services

Customer Support

• Manage day-to-day communication and relationship support for assigned customer accounts
• Partner with Operations teams to ensure customer requirements are clearly communicated and addressed
• Identify opportunities to expand existing accounts and develop new business through proactive outreach
• Prepare and coordinate pricing requests and customer quotations
• Maintain accurate customer account information within company systems and databases
• Respond promptly to customer questions, service requests, and general inquiries
• Conduct regular customer follow-ups and account review calls to discuss service, needs, and opportunities
• Build strong relationships with key contacts and develop a thorough understanding of each customer's business
• Support inside and outside sales activities as business needs require
• Perform additional responsibilities related to customer account management and business development as assigned

Associate, Post Entry Services

Customer Service Representative – Ocean, Air Import