Customer Service Representative – Ocean, Air Import

Delmar International Inc.

. Manage day-to-day communication and relationship support for assigned customer accounts .

Posted 9/22/2026full-timeChicago Heights • Illinois • United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account management and business development within the logistics and freight forwarding industry, with a strong focus on relationship building and consultative sales techniques.

Highest-signal resume keywords

Customer Account ManagementBusiness DevelopmentRelationship BuildingConsultative SalesProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesAccount ManagementCustomer ServiceOperationsOcean FreightAir FreightGround TransportationCustoms BrokerageWarehousingPricing Requests

Soft Skills

Strong Communication SkillsCustomer-Focused MindsetCollaborationDecision-MakingRelationship-Building

Tools & Technologies

Company SystemsDatabases

Certifications & Qualifications

CIFFA Certification

Industry Keywords

3PLFreight ForwardingSupply ChainLogistics

About the role

Key responsibilities & impact

Manage day-to-day communication and relationship support for assigned customer accounts
Partner with Operations teams to ensure customer requirements are clearly communicated and addressed
Identify opportunities to expand existing accounts and develop new business through proactive outreach
Prepare and coordinate pricing requests and customer quotations
Maintain accurate customer account information within company systems and databases
Respond promptly to customer questions, service requests, and general inquiries
Conduct regular customer follow-ups and account review calls to discuss service, needs, and opportunities
Build strong relationships with key contacts and develop a thorough understanding of each customer's business
Support inside and outside sales activities as business needs require
Perform additional responsibilities related to customer account management and business development as assigned

Requirements

What you’ll need

Minimum of 2 years of experience in sales, account management, customer service, or operations within a 3PL or freight forwarding environment
Knowledge of ocean freight, air freight, ground transportation, customs brokerage, and/or warehousing is an asset
Bachelor's degree in Business, Supply Chain, Logistics, or a related discipline is an asset
CIFFA certification is considered an asset
Ability to travel when required
Strong relationship-building skills with the ability to establish credibility with customers, prospects, and internal partners
Consultative approach to sales, including the ability to ask effective questions and identify customer needs
Strong problem-solving and decision-making abilities
Excellent verbal and written communication skills
Customer-focused mindset with a commitment to delivering a high level of service
Ability to collaborate effectively across Operations teams

Benefits

Comp & perks

Competitive compensation
Comprehensive health and dental benefits
Professional development and career advancement opportunities
Inclusive workplace committed to equal employment opportunities