Associate Account Services Coordinator

Delta Dental Institute

. Process administrative and non-rated changes to existing customer accounts, including contact updates, benefit summaries, requests for information, and other account-related activities.

Posted 11/3/2026full-timeAlpharetta • Pennsylvania • United StatesMid-Level💰 $33,900 - $68,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account management and support within the healthcare and dental insurance sectors, with a strong focus on communication, organization, and problem-solving skills. Proficient in utilizing Microsoft Office applications and familiar with Delta Dental products and services.

Highest-signal resume keywords

Customer Service ExperienceAccount Management SupportKnowledge of Delta Dental ProductsProficiency in Microsoft OfficeExperience in Healthcare Industry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Account ProcessingData OrganizationResearch and InvestigationKnowledge of CDT CodesUnderstanding of SPDsAdministrative Process ImprovementVirtual Presentation SkillsExperience with AI-Powered ToolsAttention to Detail

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Microsoft OfficeMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft TeamsAI-Powered Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareHealth InsuranceDental InsuranceCustomer ExperienceSales SupportAdministrative SupportService GuaranteesContractual LanguageBenefit StructuresPlan Designs

About the role

Key responsibilities & impact

Process administrative and non-rated changes to existing customer accounts, including contact updates, benefit summaries, requests for information, and other account-related activities.
Develop and maintain knowledge of Delta Dental products, plan designs, benefit structures, and system configurations.
Partner with Account Services Coordinators, Account Managers, and cross-functional teams to gather information, resolve inquiries, and support customer needs.
Research, investigate, and resolve customer inquiries and account-related issues using internal systems and established workflows.
Communicate information and resolutions clearly, accurately, and professionally to internal and external customers.
Gather and organize data for customer presentations, reports, and account management activities.
Support open enrollment meetings, including occasional virtual or customer-location presentations.
Maintain accurate customer account information and documentation in organizational systems.
Identify opportunities to improve administrative processes, efficiency, and customer experience.
Participate in special projects and perform additional duties as assigned.

Requirements

What you’ll need

High school diploma or GED required.
3–5 years of related experience in sales support, account management, customer service, or administrative/client support.
Experience providing direct or indirect support to internal and external customers.
Experience in healthcare, health insurance, dental insurance, or a related industry.
Familiarity with Delta Dental products and services, dental benefit plans, or competitor offerings.
Knowledge of service guarantees, Summary Plan Descriptions (SPDs), and contractual language.
Familiarity with Current Dental Terminology (CDT) codes and dental terminology.
Previous experience supporting sales teams or account management functions.
Experience using AI-powered tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies, or willingness to learn and incorporate emerging technologies.
Strong customer service and interpersonal skills.
Excellent written and verbal communication skills.
Strong organizational, time management, and multitasking skills.
High attention to detail and accuracy; ability to handle confidential data appropriately.
Strong critical thinking, problem-solving, and research skills.
Ability to work independently and collaboratively across teams while adapting to changing priorities and procedures.
Proficiency in Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and Teams.
Must be available Monday through Friday, 8:00 a.m. to 4:45 p.m. Eastern Time.
Must provide proof of eligibility to work in the United States if selected for hire.
Delta Dental will not sponsor applicants for work visas for this position.

Benefits

Comp & perks

Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Career development
Tuition reimbursement
Recognition program
Adoption assistance
Fertility treatment assistance
Child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program