Delta Dental Institute

Advisor

• Lead implementation, adoption, and sustained application of Business Quality Management System standards across assigned business functions
• Integrate quality requirements into operational processes, projects, strategic initiatives, and scalable business solutions
• Serve as primary quality liaison for assigned business areas
• Build relationships with functional leaders, business partners, subject matter experts, and operational teams
• Align quality initiatives with business priorities and influence commitment without direct authority
• Integrate quality principles and measurable outcomes into strategic planning and transformation efforts
• Lead end-to-end quality assessments and testing, including hypotheses, test plans, documentation, procedures, statistical and compliance criteria, and quality standards
• Analyze operational data, trends, and process controls to identify risks, nonconformance, and improvement opportunities
• Conduct complex research, root-cause investigations, and multifactor analyses of operational errors and process issues
• Translate findings into actionable recommendations, reporting, and consultation with leaders
• Lead enterprise-wide quality projects and coordinate cross-functional teams and stakeholder groups
• Facilitate organizational readiness and change-management activities
• Provide consultation, coaching, and education on QMS standards, BQMS requirements, Lean Six Sigma principles, and quality methodologies
• Develop and maintain adoption toolkits, implementation guides, training materials, and leading practices
• Measure and monitor BQMS adoption, implementation progress, stakeholder engagement, and quality maturity
• Present actionable insights, trends, and recommendations to Directors, Vice Presidents, and other key stakeholders
• Provide quality expertise and support for internal and external audits and investigations

Quality Program Advisor – Expert