Quality Program Advisor – Expert

Delta Dental Institute

. Lead implementation, adoption, and sustained application of Business Quality Management System standards across assigned business functions .

Posted 9/29/2026full-timeUnited StatesSeniorLead💰 $93,400 - $202,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Quality Management System standards, Lean Six Sigma principles, and project management within the healthcare industry. Capable of leading cross-functional initiatives, analyzing operational data, and providing actionable insights to enhance quality and process improvement.

Highest-signal resume keywords

Business Quality Management System StandardsLean Six Sigma PrinciplesProject ManagementStatistical AnalysisHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process EngineeringBusiness AnalysisQuality ManagementStatistical Analysis TechniquesProcess Improvement MethodologiesChange ManagementQuality AssessmentsOperational Data AnalysisRoot-Cause InvestigationsQuality Standards

Soft Skills

Organizational SkillsPlanning SkillsPresentation SkillsInterpersonal SkillsRelationship Management

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointSigmaXLMicrosoft 365 ApplicationsArtificial Intelligence Tools

Certifications & Qualifications

Lean Six Sigma Certification

Industry Keywords

HealthcareHealth InsuranceDelta Dental Business OperationsQuality MethodologiesCompliance Criteria

About the role

Key responsibilities & impact

Lead implementation, adoption, and sustained application of Business Quality Management System standards across assigned business functions
Integrate quality requirements into operational processes, projects, strategic initiatives, and scalable business solutions
Serve as primary quality liaison for assigned business areas
Build relationships with functional leaders, business partners, subject matter experts, and operational teams
Align quality initiatives with business priorities and influence commitment without direct authority
Integrate quality principles and measurable outcomes into strategic planning and transformation efforts
Lead end-to-end quality assessments and testing, including hypotheses, test plans, documentation, procedures, statistical and compliance criteria, and quality standards
Analyze operational data, trends, and process controls to identify risks, nonconformance, and improvement opportunities
Conduct complex research, root-cause investigations, and multifactor analyses of operational errors and process issues
Translate findings into actionable recommendations, reporting, and consultation with leaders
Lead enterprise-wide quality projects and coordinate cross-functional teams and stakeholder groups
Facilitate organizational readiness and change-management activities
Provide consultation, coaching, and education on QMS standards, BQMS requirements, Lean Six Sigma principles, and quality methodologies
Develop and maintain adoption toolkits, implementation guides, training materials, and leading practices
Measure and monitor BQMS adoption, implementation progress, stakeholder engagement, and quality maturity
Present actionable insights, trends, and recommendations to Directors, Vice Presidents, and other key stakeholders
Provide quality expertise and support for internal and external audits and investigations

Requirements

What you’ll need

Bachelor’s degree
7+ years of relevant professional experience
7+ years of experience in project management, process engineering, business analysis, process analysis, statistical analysis, service delivery, and/or quality management
Experience leading large, complex initiatives involving multiple business areas and stakeholders within a matrixed organization
Healthcare or health insurance industry experience highly preferred
Experience working within, or demonstrated knowledge of, Delta Dental business operations highly preferred
Experience applying Lean Six Sigma principles, Agile methodologies, or similar process and quality improvement practices; related certification preferred
Strong organizational and planning skills
Knowledge of statistical analysis techniques
Advanced knowledge of project management, quality management, and process/business improvement methodologies
Ability to exercise independent judgment
Strong presentation, verbal, and written communication skills
Excellent relationship management and interpersonal skills
Demonstrated ability to lead and deliver large, complex, cross-functional initiatives in a matrixed environment
Advanced proficiency with Microsoft Excel, including charting and graphical analysis, Microsoft Word, and PowerPoint
Experience with SigmaXL or similar statistical analysis tools preferred
Experience with Microsoft 365 applications, including Microsoft Copilot, preferred
Experience using artificial intelligence tools such as Microsoft Copilot, Claude, or similar platforms preferred
Ability to maintain confidentiality and manage sensitive business information
Lean Six Sigma certification and/or experience applying Lean Six Sigma and Agile principles preferred
Proof of eligibility to work in the United States must be provided if selected for hire
Delta Dental will not sponsor applicants for work visas for this position

Benefits

Comp & perks

Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Career development
Tuition reimbursement
Recognition program
Adoption assistance
Fertility treatment assistance
Child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program